Roberta Bennett
Germantown
Summary
Dynamic professional with a proven track record at Lowe's, excelling in customer service management and cash handling. Mentored new cashiers, boosting productivity by 20%. Adept at resolving customer concerns with empathy and maintaining a positive shopping environment. Reliable and adaptable, ensuring seamless store operations and fostering strong patron relationships.
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Overview
22
22
years of professional experience
Work History
Head Cashier
Lowe's
07.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Cashier
Gulf
04.2017 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress
Red Barn Deli
06.2003 - 02.2010
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Germantown Central School
Germantown, NYSkills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Adaptability and dependability
- Customer service management
- Punctuality
- Workplace safety
- Refunds and exchanges
- Punctual and reliable
- Online order picking
- POS system
- Returns processing
Timeline
Head Cashier
Lowe's
07.2022 - Current
Cashier
Gulf
04.2017 - 06.2022
Waitress
Red Barn Deli
06.2003 - 02.2010
Germantown Central School
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