Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Roberta Bereznoski

Fairhaven,MA

Summary

Proven leader in high-volume dining settings, adept at enhancing customer satisfaction and streamlining operations at Persys Place. Leveraged exceptional customer service and cash handling skills to boost sales and maintain high service standards. Cultivated team collaboration, significantly improving service delivery and guest engagement. Achieved consistent profitability growth through meticulous financial and operational management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Toast and Jam
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

FOH Manager

Persys Place
01.2018 - 07.2023
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
  • Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Server

UNO Chicago Bar & Grill
02.2016 - 01.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Diploma -

Pope John
Everett, MA
06.2001

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • High volume dining
  • Service prioritization
  • Team collaboration

Certification

TIPS

SERVESAFE

Timeline

Server

Toast and Jam
01.2024 - Current

FOH Manager

Persys Place
01.2018 - 07.2023

Server

UNO Chicago Bar & Grill
02.2016 - 01.2018

Diploma -

Pope John

Similar Profiles

CREATE PROFILE
Roberta Bereznoski