Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roberta Bobbi Martin

Georgetown,TX

Summary

Hospitality professional with a strong focus on guest interactions and creating a welcoming atmosphere. Proven track record of seamless front desk operations, teamwork, and adaptability. Recognized for exceptional communication skills and a friendly, approachable demeanor that ensures guest satisfaction. Ready to leverage expertise to excel in the hospitality sector once again.

Overview

19
19
years of professional experience
1
1
Certification

Work History

RBT

Action Behavior Centers
03.2025 - Current
  • Provided ABA services for children with autism following established behavior plans.
  • Completed timely and accurate documentation of services.
  • Established and maintained effective relationships with guardians and treatment team members.

Mentor

Caring Connections for Special Needs
09.2021 - 02.2025
  • Collaborated with case managers, schools, supervising staff, and family members to implement and monitor individualized treatment plans and goals.
  • Accurately maintained detailed and timely documentation of individual’s progress and daily activities.
  • Provided individual skills sessions in an outpatient center setting, implementing individualized behavior plans.

Front Desk Night Auditor

Fairfield Inn & Suites, Buda, TX
06.2021 - 09.2021
  • Experience in providing friendly and professional customer service to all guests and responding to room needs.
  • Adept at multitasking hotel reservations, accounting procedures, cash handling processes and front desk duties.
  • Skilled at completing tasks quickly with a proven history of accuracy.
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
  • Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
  • Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
  • Processed payments securely using the property management system while adhering to strict privacy guidelines.

Direct Care Professional (Overnight) / Mentor (Overnight)

Devereux Advanced Behavioral Health | Tucson Residence Foundation, Tucson, AZ
01.2017 - 01.2021
  • In concurrent roles, provide children and adults with intellectual and developmental diagnoses with trained and appropriate support needed to maintain a healthy quality of life.
  • Maintain records, update databases, serve as a point of contact for members, visitors, and the public.
  • Contribute to facility upkeep and inventory control efforts.
  • Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
  • Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
  • Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.

Certified Peer Support Specialist / Relief Front Desk Receptionist

COPE Community Services, Tucson, AZ
01.2006 - 01.2017
  • In concurrent roles, assisted members with improving their health and well-being.
  • Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Accurately maintained detailed and timely documentation of individual’s progress and daily activities.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Checked clients upon arrival for services, scheduled appointments, and completed appointment reminder calls.

Education

GED -

01.1986

Skills

  • Effective communication skills
  • Client support
  • Effective collaboration
  • Customer service
  • Night audit reports
  • Front desk operations
  • Punctual and dependable

Certification

  • Peer Support Specialist
  • Registered Behavioral Therapist
  • CPR / First Aid
  • Fingerprint Clearance Card

Timeline

RBT

Action Behavior Centers
03.2025 - Current

Mentor

Caring Connections for Special Needs
09.2021 - 02.2025

Front Desk Night Auditor

Fairfield Inn & Suites, Buda, TX
06.2021 - 09.2021

Direct Care Professional (Overnight) / Mentor (Overnight)

Devereux Advanced Behavioral Health | Tucson Residence Foundation, Tucson, AZ
01.2017 - 01.2021

Certified Peer Support Specialist / Relief Front Desk Receptionist

COPE Community Services, Tucson, AZ
01.2006 - 01.2017

GED -

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Roberta Bobbi Martin