Hi, I’m
Roberta Botoc
Summary
I can describe myself as an adaptable individual with experience in providing great customer experience. I am a people's person driven by my desire to always discover new places, meet new people and always say yes to a new challenge.
I'm interested in all types of jobs in the Hospitality field and happy to relocate and commit to a long term contract.
Overview
4
years of professional experience
Work History
Chateau On The Lake Resort
Front Desk Associate
05.2023 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs, both in person and over the phone
- Performed PBX specific tasks (taking calls, transferring to designated departments, answering general questions)
- Maintained a close communication with Housekeeping, Food and Beverage and Engineering departments to ensure guest's issues are fixed in a timely manner
Orange Romania
Complaint Handling Specialist
11.2021 - Current
Job overview
- Handling customer's complaints and issues in a timely manner.
- Understanding the problem, doing research to better understand what happened and why and coming with the best solution.
- Delivering the solution to the customers in order to not only solve their issue, but to give them an excellent customer service experience
Whitefish Mountain Resort
Guest Services and Information Agent
06.2022 - 10.2022
Job overview
- Summer Work& Travel position on a J1 Visa
- Managed customer inquiries both in a front line fast-paced environment and over the phone
- Used mountain resort's specific software (RTP) to make reservations, sell daily tickets, process refunds and exchanges
- Gave out information and advice about available summer mountain activities.
- Handled both cash and card transactions.
Whitefish Mountain Resort
Front Desk Agent
06.2022 - 10.2022
Job overview
- Managed the daily operations of the front desk at Whitefish Mountain Resort, welcoming guests, checking them in and out, issuing room keys and resolving any issues that occurred.
- Provided guests with important property information and directions.
- Handled phone calls and used Streamline to check and make notes to reservations.
- Helped in the housekeeping department when needed, around 3-4 evenings a week (cleaning and tidying up hotel rooms and town houses)
Hampton Jitney INC
Trip Attendant
06.2019 - 10.2021
Job overview
- Summer Work and Travel position on a J1 visa for two years (2019, 2021), very similar to a flight attendant position
- Getting the supplies& vehicle ready for the trip, greeting customers and providing excellent customer service
- Serving snacks and beverages
- Handling cash and card transactions
Education
West University of Timisoara
Diploma of Higher Education from Economics and International Business
2021
Skills
- Excellent social skills
- Problem solving abilities
- Fast learning and creative thinking
- Opera Cloud, Streamline and RTP experience
- Hospitality and attentiveness
Timeline
Front Desk Associate
Chateau On The Lake Resort
05.2023 - Current
Guest Services and Information Agent
Whitefish Mountain Resort
06.2022 - 10.2022
Front Desk Agent
Whitefish Mountain Resort
06.2022 - 10.2022
Complaint Handling Specialist
Orange Romania
11.2021 - Current
Trip Attendant
Hampton Jitney INC
06.2019 - 10.2021
West University of Timisoara
Diploma of Higher Education from Economics and International Business
Similar Profiles
Saloni MahatSaloni Mahat
Culinary Intern at Chateau on the lake resort and spaCulinary Intern at Chateau on the lake resort and spa
James LewisJames Lewis
Pantry Cook at Chateau on the Lake Resort Spa & Convention CenterPantry Cook at Chateau on the Lake Resort Spa & Convention Center
Munashe NyoniMunashe Nyoni
In Room Dining Server at Fairmont Chateau Lake LouiseIn Room Dining Server at Fairmont Chateau Lake Louise
Desmarie LeonDesmarie Leon
Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.
HIMANSHU PALHIMANSHU PAL
Front Desk Associate /Front Desk Night Auditor at Crowne PlazaFront Desk Associate /Front Desk Night Auditor at Crowne Plaza