Roberta Brown
Freedom,PA
Summary
Dynamic and detail-oriented Physician Office Specialist with extensive experience at Heritage Valley Rheumatology. Expert in patient registration and insurance verification, ensuring seamless appointment scheduling and efficient billing processes. Recognized for exceptional problem-solving abilities and a commitment to patient relations, consistently enhancing office operations and patient satisfaction.
Overview
30
30
years of professional experience
Work History
Physician Office Specialist
Heritage Valley Rheumatology
Monaca, PA
09.2018 - Current
- Greeting patients while processing them in, and processing them out after the appointment.
- Processed patient registrations and verified insurance information for appointments.
- Coordinated and scheduled patient appointments with healthcare providers efficiently.
- Referrals and FMH appointments.
- Answering phones with kindness.
- Authorizations for specialized tests through insurance.
- Scanning all documents into the EHR.
- Assist patients with billing inquiries and payment processing.
- End-of-day encounters and send to poster.
Front Office Assistant
Valley Urological Associates
Sewickley , PA
09.1998 - 02.2018
- Assisted patients with scheduling appointments.
- Scheduling surgeries, testing, and authorization for surgery.
- Maintained organized patient records and files for the day.
- Taking a new patient history and medications.
- Coding for billing and correcting all rejected billing problems.
- Preparing bank deposits.
- Maintained a clean front office environment including lobby area.
- Provided administrative support to management team when needed.
Managed Care Liaison and Front Desk
Pine Hollow Medical Associates
McKees Rocks, Pennsylvania
10.1995 - 07.1998
- Authorizations/referrals for four doctors.
- Multi-line phones. Front and back office.
- Coding all charges for the day and sending the batch to the billing department.
Education
Associate of Science - Medical Administrative Secretary
Duff's Business Institute
PA10-1994
Some College (No Degree) - Liberal Arts
Community College of Beaver County
Monaca, PASkills
- Patient registration and insurance verification
- EHR documentation and appointment scheduling
- Payment processing and patient relations
- Medical coding
- Attention to detail
- Time management
- Problem solving
- Self-motivation and reliability
Timeline
Physician Office Specialist
Heritage Valley Rheumatology
09.2018 - Current
Front Office Assistant
Valley Urological Associates
09.1998 - 02.2018
Managed Care Liaison and Front Desk
Pine Hollow Medical Associates
10.1995 - 07.1998
Associate of Science - Medical Administrative Secretary
Duff's Business Institute
Some College (No Degree) - Liberal Arts
Community College of Beaver County
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