Roberta Brumit
Summary
Adept at ensuring workplace safety and security, I leveraged my verbal communication skills at Allied Universal Security Services to proactively mitigate risks and enhance staff and visitor safety. My experience spans from security surveillance to customer service, where I excelled in resolving complaints and boosting loyalty, demonstrating a unique blend of hard and soft skills.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Security Guard
Allied Universal Security Services
09.2016 - 03.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Opening/closing security gate for employees, vendors, contractors, and steel truck drivers delivering product for production.
- Take various gas tank readings, making sure they were within spec and reporting any security issues to appropriate personnel.
- Completed full building and grounds inspections in the evening. Locking entry/exit doors and reporting any security issues to appropriate personnel.
Customer Service Representative
Startek
01.2015 - 01.2016
- Answered customer calls regarding products, machines, prices, and troubleshooting.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
Cashier
Lowe's
03.2012 - 01.2016
- Welcomed customers and helped determine their needs. When originally hired, I was a plant waterer and watered plants most of the summer. When lawn and garden closed for the season, I got hired as a cashier.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
NorthCoast Medical Training Academy
Kent, OH 09.2009 - 05.2010
University of Akron
Akron, OH 09.1974 - 05.1976
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Reliability
- Honest and Dependable
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Data Entry
Enjoy volunteering. hiking, biking, camping, cross-country & downhill skiiing
Volunteer 8 years @ Summit Metro Parks - Bike Patrol, Participated in Pedal to the Point a 150 mile fundraiser bicycle ride to Cedar Point 8 years + several other bicycle rides that were fundraisers for various venues, 8 year volunteeer for C
Enjoy volunteering. hiking, biking, camping, cross-country & downhill skiiing
Volunteer 8 years - Summit County Metro Parks, bike patrol, 8 years - Pedal to the Point a 150 mile bicycle fundraiser for MS + various other bicycle fundraisers, 8 years -Cuyahoga Valley National Park doing trail maintenance, , 8 years - Cuyahoga Valley Scenic Railroad doing various activities, 2 years as a Rape Crisis Volunteer, 4 years volunteer at Kingwood Garden Center- a historic home in Mansfield Ohio
In my spare time in I also like to spend time hiking, biking, camping, and cross-country & downhill skiing
Timeline
Security Guard
Allied Universal Security Services
09.2016 - 03.2024
Customer Service Representative
Startek
01.2015 - 01.2016
Cashier
Lowe's
03.2012 - 01.2016
NorthCoast Medical Training Academy
09.2009 - 05.2010
University of Akron
09.1974 - 05.1976
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