Roberta Burns
Weare,Massachusetts
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Head of International Operations
Ascend Learning
Burlington, Massachusetts
08.2023 - Current
- Developed and implemented operational policies and procedures to improve efficiency.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Maintained budgeting documents for accurate tracking of expenses.
- Managed day-to-day operations of a large staff in multiple departments.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed training programs for new employees as well as existing staff members.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Contributed to organizational strategic direction to improve products and services.
- Established operational guidelines and identified opportunities for improvement.
- Developed and maintained client relationships to grow business and improve account retention.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
International Business Operations Manager
Jones & Bartlett Learning
Burlington, Massachusetts
01.2013 - 07.2023
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Measured and reviewed performance via KPIs and metrics.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Tracked and replenished inventory to maintain par levels.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Built strong operational teams to meet process and production demands.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
Sales Supervisor
Jones & Bartlett Learning
Burlington, Massachusetts
05.2009 - 12.2013
- Identified potential opportunities for new business development activities.
- Oversaw hiring process for new personnel within the department.
- Created monthly reports on regional sales performance and presented to upper management.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Maintained relationships with customers through regular follow-up calls and emails.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Assisted in developing pricing strategies based on market research data and competitor analysis.
- Developed and implemented sales strategies to increase customer base.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Promoted key products and features to customers to generate interest and drive revenue growth.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
- Used video conferencing solutions to communicate and train personnel in remote offices.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
MBA -
Southern New Hampshire University
Hooksett, NH06-2025
Bachelor of Science - Communications
Worcester State University
Worcester, MA05-2021
Skills
- Project Planning
- Strategic planning and execution
- Operational Efficiency
- Business Management
- Risk Mitigation
- Team Leadership
- Hiring and Onboarding
- Business Development
- Business Growth Initiatives
- Analytical Skills
- Revenue Forecasting
- Organizational Structuring
- Excellent Communication
- Adaptability and Flexibility
- Financial Planning
- Task Prioritization
- Performance Improvements
- Business Forecasting
- Department Oversight
- Revenue Generation
- Cost Control
- Process Improvement
- Operations Oversight
Certification
- Microsoft Excel for Accounting
- Micros oft PowerBI- Introduction to MS PowerBITools
Timeline
Head of International Operations
Ascend Learning
08.2023 - Current
International Business Operations Manager
Jones & Bartlett Learning
01.2013 - 07.2023
Sales Supervisor
Jones & Bartlett Learning
05.2009 - 12.2013
MBA -
Southern New Hampshire University
Bachelor of Science - Communications
Worcester State University
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