Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Timeline
Generic
Roberta Burton

Roberta Burton

High Point,NC

Summary

Dynamic and results-oriented professional with a proven track record at City of High Point Public Library, enhancing community engagement and literacy. Expert in leveraging computer skills and adaptability to drive initiatives and deliver exceptional customer service. Excelled in leadership roles, significantly improving program participation by 30%. Skilled in team collaboration and problem-solving, ready to bring value and innovation to your team.

Overview

20
20
years of professional experience

Work History

Part-Time Library Associate/Children's Liaison

City of High Point Public Library
High Point, USA
10.2021 - Current
  • Execute duties in a responsible manner within Children's Services Division of Public Library.
  • Facilitated collaboration among children, parents, and teachers using books and information through reference work and programs.
  • Includes outreach services to schools and community events
  • Searches database for collection development and booklists
  • Plans and conducts programs, including storytimes, tours, crafts, and others
  • Prepares displays and bulletin boards promoting reading and libraries
  • Acts as the children's liaison representative to the community, including schools, daycares, businesses, etc.
  • Assists the division with teacher's packs, weeding, repairing, discarding, and cleaning library materials.
  • Provided technical support to patrons using library computers and online resources.
  • Created promotional displays to advertise library events and programs.
  • Entered and updated patrons' records on computers.
  • Oversaw circulation desk processes ensuring accurate material checkouts and returns.
  • Participated in professional development activities such as workshops and seminars relevant to librarianship.
  • Opened and closed library during specified hours and secured library equipment.
  • Facilitated group visits and tours, providing informative sessions on library offerings.
  • Answered routine inquiries and referred patrons to librarians.
  • Greeted patrons upon entrance to library and offered assistance with needs or issues.
  • Designed fliers and posted throughout social media to inform visitors and patrons of upcoming events, meetings and special programs.
  • Assisted patrons in locating books, materials, and other resources within the library.
  • Collaborated with local schools on projects that promote literacy among students.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Technology Assistant

Clara J. Peck Elementary, Guilford Co. Public Schools
10.2011 - 10.2022
  • Monitored network performance to identify issues or potential improvements.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Set up and configured system user hardware and software applications.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted with technology-related projects such as website design and development.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Provided training on various software programs to staff members as needed.
  • Assisted with the setup of audio-visual equipment during events.
  • Ensuring computer systems and associated peripherals are running effectively for Peck Elem
  • Works with staff and students on technology hardware and software issues
  • Handles data entry as it pertains to hardware and software inventory and configuration required for technology located at Peck
  • Install, maintain, and troubleshoot district software and technology equipment in a timely manner
  • Configuring hardware and software, setting up peripherals such as printers, fax machines and other technical repairing equipment and providing daily support for computer network users
  • Answering calls and e-mails regarding the computer network or communication systems
  • Execute deployment of technology equipment as directed
  • Inventory of district hardware using provided software as directed by the Media Coordinator and Principal
  • Keeping inventory of district software using provided software as directed by Guilford Co
  • School System
  • Install, maintain, and troubleshoot school technology equipment in a timely manner
  • Setup or relocate technology equipment in school as required
  • Maintain a thorough and accurate inventory of technology per Guilford Co
  • Schools requirements
  • Communicate technology problems or issues to computer services department
  • Instructed Peck Elementary students in fundamental computer skills for grades K-5.
  • Oversees and monitor schools’ computer lab
  • Managed updates to Peck Elem website and social media platforms.
  • Managed all aspects of school's yearbook creation.
  • Collaborated with reading support team to conduct targeted interventions for students requiring additional aid.
  • Collaborated effectively with Media Center Coordinator to assist in operations.
  • Assisted in grant writing to acquire new resources for the media center.
  • Assisted in conducting annual book inventory.

Customer Service Rep.

David’s Bridal Inc.
11.2016 - 03.2020
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Organized and processed significant quantities of daily incoming calls.
  • Communicated deals and promotions to customers.
  • Selling products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper

Education

Psychology - Christian Counseling

Liberty University
LYNCHBURG, VA
01.2025

English -

Saint Pauls College
LAWERNCEVILLE, VA
01.1998

Skills

  • Effective Listening
  • Communication
  • Computer Skills
  • Customer Service
  • Leadership
  • Management Skills
  • Problem-Solving
  • Calm in High-Pressure Situations
  • Analytical Decision Making
  • Time Management
  • Self-motivation
  • Adaptability
  • Team Collaboration

References

  • Katie Chow, Media Specialist, Peck Elem, 252-256-2919, 336-370-8235, 1601 W Florida St, Greensboro, NC, 27403
  • Joniesse Ratley, 3rd Grade Teacher, Peck Elem, 336-471-0064, 336-370-8235, 1601 W Florida St, Greensboro, NC, 27403
  • Shawntease Neal. EC Teacher, GCS, (336) 589-8539

Leadership Experience

  • IST (Intervention Support Team), 2016-2019
  • Yearbook Coordinator, 2017-Present
  • Webmaster and Social Media Coordinator for Peck Elem, 2015-Present
  • Testing Coordinator, 2015-2016

Timeline

Part-Time Library Associate/Children's Liaison

City of High Point Public Library
10.2021 - Current

Customer Service Rep.

David’s Bridal Inc.
11.2016 - 03.2020

Technology Assistant

Clara J. Peck Elementary, Guilford Co. Public Schools
10.2011 - 10.2022

Psychology - Christian Counseling

Liberty University

English -

Saint Pauls College

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Roberta Burton