Roberta M. Carvalho
Holliston,MA
Summary
Exceptionally organized Housekeeper bringing 22+ years in commercial and residential cleaning. Adept at efficiently completing tasks in independent or team-based fashions to achieve and maintain high client satisfaction.
Efficient, responsible and reliable housekeeper with 22+experience ensuring rooms are cleaned and inspected according to the owner of the house. A hard worker and faster learner, to be able to operate within a team.
Able to excel in fast paced high-pressure environment. Computer literate,multilingual in English,Portuguese and Spanish.
Overview
18
18
years of professional experience
Work History
Housekeeping Supervisor
Fairfield Hotel by Marriott
07.2022 - Current
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and organization.
- Trained and mentored staff on effective housekeeping techniques and safety protocols.
- Developed and implemented efficient cleaning schedules to optimize workflow and resource allocation.
- Conducted inspections to maintain compliance with sanitation regulations and quality standards.
- Resolved guest concerns promptly, enhancing overall satisfaction with housekeeping services.
- Coordinated inventory management for cleaning supplies, reducing waste and improving cost efficiency.
- Collaborated with other departments to ensure seamless communication and service delivery across the facility.
- Analyzed performance metrics to identify areas for improvement in housekeeping processes and staff training initiatives.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Cafeteria Worker
High School
02.2020 - 06.2022
- Cleaned and sanitized surfaces, tools, and equipment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Served food according to temperature, safety, and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Provided exemplary service to students, staff, and visitors.
- Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
Executive Housekeeper
Tiffany Moller
11.2007 - 04.2020
- Completed laundry services with special attention to care instructions, including hand-washing dry cleaning.
- General, deep housekeeping
- Assisted with everyday appointments and errands and help with tasks
- Performed laundry, folded clothes put away neatly in closets.
- Food shopping,clothing shopping and returns
- Help with kids daily,taking care of children,planing and prepare meals.
- Answer phone
- Keeping home running smoothly.
- Arranging for maintenance and repairs for house.
Education
Associate Degree in BUSINESS ADMINISTRATION - Business Administration
UFMG BRAZIL
UNIVERSITY OF UFMGCourse - Food Safety
High School
Holliston, MA06.2021
Course - Hotel Management
NYU
New York, NY01.2010
Skills
- Scheduling
- Interpersonal skills
- Cleaning
- Residential cleaning
- Time management skills
- Flexibility
- Attention to detail
- Organization skills
- Ability to learn and adapt in household work in
- Customer service
Timeline
Housekeeping Supervisor
Fairfield Hotel by Marriott
07.2022 - Current
Cafeteria Worker
High School
02.2020 - 06.2022
Executive Housekeeper
Tiffany Moller
11.2007 - 04.2020
Associate Degree in BUSINESS ADMINISTRATION - Business Administration
UFMG BRAZIL
Course - Food Safety
High School
Course - Hotel Management
NYU
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