Roberta Cook
Piscataway,NJ
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven with a solid track record in delivering quality work. Known for excellent communication skills both written and verbal with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Benefits Assistant
PVH Corp.
Bridgewater, NJ
10.2017 - 09.2024
- Prepared documents for open enrollment meetings, presentations, and communications materials for distribution to staff members.
- Maintained detailed records of employee benefits enrollments and changes for auditing and reporting purposes.
- Responded to inquiries from employees regarding their benefit plans.
- Coordinated the annual open enrollment process for medical, dental and vision plans.
- Performed data entry tasks related to employee benefits such as updating payroll deductions or beneficiary designations.
- Assisted with the preparation of reports and presentations on benefits programs for senior management.
- Developed and distributed communications materials to educate employees about their benefits and any changes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
Home Equity Loan Processor
Financial Resources Federal Credit Union
Bridgewater, NJ
09.2016 - 10.2017
- Managed communication between loan officers, underwriters, and clients to ensure timely processing.
- Conducted thorough credit and background checks on loan applicants.
- Assisted with preparation of closing packages prior to submission to lenders.
- Responded promptly and professionally to customer inquiries about their home equity loans.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Reviewed and verified loan application documents for completeness and accuracy.
- Assisted in developing loan packages that meet borrower needs and financial capabilities.
- Contacted clients regarding additional documentation needed for loan processing purposes.
- Utilized loan processing software for data entry and to streamline workflow.
- Monitored loan processing timelines to meet closing deadlines.
Senior Project Manager
All State Legal
Cranford, NJ
- Assessed resource requirements and allocated personnel accordingly.
- Successfully managed relationships with all stakeholders.
- Ensured resource availability and allocation.
- Evaluated, determined and delegated tasks to staff based on client needs, capacity planning and project-specific initiatives.
- Identified project needs by reviewing project objectives and schedules.
- Collaborated with stakeholders to develop realistic expectations for deliverables.
- Conducted project post-mortems and created a recommendations report to identify successful and unsuccessful project elements.
- Led cross-functional teams in planning, executing, and finalizing projects according to strict deadlines and within budget.
- Reviewed final results of each project before delivery.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Monitored progress of projects against established timelines and budgets.
- Conferred with project personnel to identify and resolve problems.
- Identified potential risks associated with projects and developed mitigation strategies.
Regional Training Manager
Taylor Corporation
North Mankato, MN
- Presented training information via role playing, simulations and team exercises.
- Created detailed reports of regional training activities for review by the Director of Training.
- Monitored trends in the industry to stay up-to-date on best practices in employee development.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Mentored team members to succeed and advance within department and company.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
- Determined course objectives and found or wrote course materials to cover topics.
- Provided guidance on instructional design principles when creating new course materials.
- Organized and conducted workshops, seminars, and presentations for staff members on a variety of topics.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
On-Site Insurance School
Edison, NJImmersion courses - Train the Trainer
Taylor Corporation
North Mankato, MNISO
North Mankato, MNExcel/Project Management Software
New Horizons Computer Training School
Woodbridge, NJSkills
- Employee relations
- Benefits administration
- Microsoft office
- Benefits communication
- Written and oral communication
- Healthcare benefits
- Open enrollment
Affiliations
- Enjoy family, travel, gym, interior decorating and reading, not necessarily in that order.
Accomplishments
- Received awards for excellence in customer service
- Accolades from many customers for achieving excellence in quality and ontime delivery of their projects
Certification
- Insurance License (Writing #WA527 expired)
- Certified Home Stager
References
References available upon request.
Timeline
Benefits Assistant
PVH Corp.
10.2017 - 09.2024
Home Equity Loan Processor
Financial Resources Federal Credit Union
09.2016 - 10.2017
- Insurance License (Writing #WA527 expired)
- Certified Home Stager
Senior Project Manager
All State Legal
Regional Training Manager
Taylor Corporation
On-Site Insurance School
Immersion courses - Train the Trainer
Taylor Corporation
ISO
Excel/Project Management Software
New Horizons Computer Training School
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