Roberta Cooper
Detroit,MI
Summary
Results-driven Dedicated Sales Representative with a focus on offering superior support for customer satisfaction and skilled in leadership functions such as training new associates.
Well-organized, reliable and experienced team player.
Known for dependability, accurate inventory management and attention to detail, eager to leverage these strengths.
Overview
11
11
years of professional experience
Work History
Cleaning Crew Member
Zeppelin Cleaning Company
Detroit, Michigan
12.2023 - Current
- Ensured cleanliness and order in assigned areas per company standards.
- Sanitized sinks, floors, and mirrors to maintain organized bathrooms.
- Disinfected surfaces with approved cleaning products to inhibit bacteria and virus growth.
- Restocked restrooms with paper products and soap dispensers for convenience.
- Communicated with clients to ascertain specific cleaning preferences and requirements.
- Delivered exceptional customer service during interactions with customers and colleagues.
Sales Representative
SMART
Detroit, Michigan
06.2022 - Current
- Utilized extensive product knowledge to address customer inquiries effectively.
- Resolved customer complaints promptly, fostering strong relationships and maintaining professionalism.
- Managed inventory levels to ensure consistent product availability for customers.
- Coordinates with departments to guarantee timely delivery of inventory for orders.
- Compiled detailed reports on daily and monthly sales metrics for performance assessment.
- Trained new sales representatives on product knowledge and reporting processes.
- Adapted teaching methods according to the needs of individual learners.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Teller
One Detroit Credit Union
Detroit, Michigan
05.2017 - 02.2019
- Processed member transactions accurately and efficiently to ensure smooth banking experiences.
- Assisted members with account inquiries and banking services.
- Resolved member issues promptly, enhancing overall member satisfaction.
- Maintained cash drawer accuracy consistently, supporting daily operational integrity.
- Collaborated with team members to enhance customer service experiences.
- Educated members on available credit union products and services.
- Managed ATM replenishment and maintenance schedules effectively.
- Adhered to compliance regulations in all banking activities.
Teller
TCF National Bank
Detroit, Michigan
05.2015 - 03.2017
- Assisted customers with account inquiries and banking services.
- Resolved customer issues promptly, contributing to improved satisfaction levels.
- Handled large volumes of currency with high accuracy, ensuring smooth operations.
- Balanced cash drawers daily, maintaining accuracy throughout operations.
- Cross-sold bank products to align with customer needs and achieve sales goals.
- Verified customer identification to ensure compliance with regulations.
- Entered transactions into systems for accurate record-keeping and receipt generation.
- Maintained confidentiality of all customer records according to company policies.
Education
High School Diploma -
Southeastern High School
Detroit, MI06-2006
Skills
- Sales documentation
- Professional conduct
- Product and service expertise
- Inventory oversight
- Financial handling
- Problem resolution
- Detail orientation
- Staff development
- Customer service
- Team collaboration
Affiliations
Volunteer for Detroit Parade Company
Timeline
Cleaning Crew Member
Zeppelin Cleaning Company
12.2023 - Current
Sales Representative
SMART
06.2022 - Current
Teller
One Detroit Credit Union
05.2017 - 02.2019
Teller
TCF National Bank
05.2015 - 03.2017
High School Diploma -
Southeastern High School