Roberta Cope
Casa Grande,AZ
Summary
Commission artist focused on best serving customers and their visions. Demonstrates a willingness to put in hard work and make changes as needed while making the customer feel involved and appreciated. Able to take ideas and translate them into a compelling likeness through digital artwork.
Overview
15
15
years of professional experience
Work History
Commission Artist
Self-Employed
11.2016 - Current
- Discussed ideals, color schemes and character related subject matter to better bring my customer's vision of their characters to life.
- Worked to narrow down ideas and create aesthetically pleasing layouts and designs for business cards.
Sales Associate
Spirit Halloween
09.2021 - 10.2021
- My duties included greeting and directing customers, answering phones, completing transactions and stocking/moving stock
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Sales Associate
Floor & Decor
07.2016 - 11.2016
- My duties included greeting and directing customers, answering phones; assisting customers with returns and purchases and answering any questions they might have
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Adhered to company safety policies regarding floor management and customer interactions.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Promoted warranty sales, loyalty rewards and more.
Sales Associate
Spencer's Gifts
07.2009 - 08.2009
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelors - Media Arts and Animation
The Art Institute of Phoenix
01.2009
High School Diploma -
EScholar Academy
Red Bluff, CA01.2008
Skills
- Communication
- Customer assistance
- Stress management
- Quick learning
- Memorization
- Technology
- Sketching
- Digital art
- Character design
- Sales expertise
- Store maintenance
- Sales closing
Languages
English
Native or Bilingual
Japanese
Elementary
Timeline
Sales Associate
Spirit Halloween
09.2021 - 10.2021
Commission Artist
Self-Employed
11.2016 - Current
Customer Sales Associate
Floor & Decor
07.2016 - 11.2016
Sales Associate
Spencer's Gifts
07.2009 - 08.2009
Bachelors - Media Arts and Animation
The Art Institute of Phoenix
High School Diploma -
EScholar Academy
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