Roberta Copsey

Salary: $3,400.00 USD Per Month

Hours per week: 40

Duties, Accomplishments and Related Skills:

• As Nursery Director and Children's Ministry Assistant oversaw and managed infant to preschool care and Elementary programs for a large Methodist church; for over 150 children; as well as special events throughout the year including Vacation Bible School (VBS) for over 350 kids and 200 volunteers.
• Responsible for creating, ordering, updating, and maintaining materials for all preschool & elementary programs.
• Planned and organized week-long Mission Trips to Cunta, Honduras; helped to oversee a 23-member Mission Team to support and sponsor a local community day.
• In charge of a Nursery Budget of over $30,000. Consistently met or came under budget each year: which enabled us to sponsor more mission outreach projects to the local and international communities.
• Supervised both paid employees and volunteers who help in weekly children's programs; including maintaining Safe Sanctuary Policies, interviewing potential employees and volunteers, submitting employee payroll forms, maintaining files for employees and volunteers, initiating background checks, enforcing dress codes and health codes, scheduling, providing training and leadership meetings with both employees and volunteers.
• Updated employee and volunteer position descriptions and training manual; ensured employees and volunteers have the necessary information and tools to do their jobs well.
• Participated in weekly family ministry staff meetings; bi-weekly supervisor meetings, and monthly “All Staff” staff meetings; submitted monthly staff report; led monthly nursery staff meetings.
• Responsible for sending out daily, weekly, and monthly emails and correspondences for various programs to keep volunteers, parents, and congregation up to date on Children’s Ministry and Church-wide events.
• Used a variety of computer software daily; such as Word, Excel, PowerPoint, Google Docs, Canva, ProPresenter, and Fellowship One to create online registrations, signups, documents, worksheets, newsletters, websites, pamphlets, Padlet, and slides for use in lessons, reports, and events; can type 50+ words per minute.
• Served as Interim Children’s Ministry Director after Hurricane Michael; highly effective under stress; able to keep our Children’s Ministry Program going after losing both of our facilities; planned, organized, and supervised our Sunday Children’s Church Program, Summer Service Squad Program, and VBS that was attended by over 300 children and 120 volunteers.
• Currently attending Gulf Coast State College to complete AA.

US Embassy to Morocco (This is a federal job)

Salary: $2,795.00 USD Per Month

Hours per week: 25

Duties, Accomplishments and Related Skills:

• Served as one of two Community Liaison Office (CLO) Coordinators for the US Embassy Rabat, Morocco.
• Responsible for ensuring the “8 areas of responsibility” were addressed while serving over 10 International Cooperative Administrative Support Service (ICASS) customer agencies and offices, and more than 100 American direct hires and family members.
• Maintained community-accessible resources and helped draft and publish the weekly Post newsletter. Supervised the embassy newsletter editor.
• Reported to the Management Officer and the Deputy Chief of Mission (Deputy to the Ambassador) on a weekly/monthly basis; kept management current on community-wide events, community concerns, and/or any current issues that need to be addressed.
• Served as mission guidance, referral and confidential support mechanism, and listening post for community concerns; able to guide members to the right resources, provide assistance, and/or elevate concerns and issues to the proper agency.
• Responsible for submission of all overseas school reports for Rabat. Focal point for all mission school-aged dependent children attending the American International School and local economy schools; created and implemented programs that partnered with the embassy and the school such as; Take your Kid to Work Day and local field trips.
• Coordinated and executed morale-enhancing community events, local and international excursions, created and implemented a CLO Committee to help family members in the community get involved, learn new skills, and help organize large community events.
• Coordinated and executed large and small events for the US Ambassador to Morocco and high-profile guests and visitors; coordinated and executed local excursions for high-profile guests and visitors.
• Participated in Country Team Meetings, and served on the Housing Board, Embassy Cooperative Association (ECA), and various community organizations.
• Served on the Emergency Action Committee and liaised with the Regional Security Officer regarding community security concerns; an important role during tenure as our area was on high alert due to civil unrest in Morocco and surrounding areas.
• Organized several Personal Preparedness Workshops for the community informing them how to respond to natural disasters, civil unrest, and family emergencies; vital for the community to be prepared in the event of emergencies and where to receive help or assistance.
• An integral part of assisting the Tunisian evacuees and their family members during the evacuation of Tunisia in March 2011; coordinated temporary housing, transportation, and schooling for family members of American Embassy essential personnel; created and coordinated moral-enhancing events for family members during temporary stay.
• Used computer software such as Microsoft Word, Excel, PowerPoint, and Publisher daily to create a variety of documents, reports, presentations, and newsletters.
• Responsible for requesting office supplies and maintaining and creating an office budget; Knowledge of processing orders through electronic travel systems.

DeCA European Headquarters (This is a federal job)

Salary: $2,340.00 USD Per Month

Hours per week: 40

Duties, Accomplishments and Related Skills:

• In charge of coordinating training for all commissary staff for the entire European Region consisting of 41 commissaries, throughout Europe, Asia, and Africa.
• Implemented Training Needs Survey to better serve our members' needs.
• Located resources for required training, scheduled classes to include lodging, transportation, and facilities, and acquired any necessary materials needed for training classes.
• Created an Access computer program to track training needs and requirements to better serve our members and easily find their needs as a result.
• Used Microsoft Word, PowerPoint, Excel, and Access daily to create correspondences, training slides, logs, and spreadsheets for training needs.
• Assisted commissary staff and interns on training opportunities provided by government agencies, correspondence courses, local community college courses, and private industry.
• Monitored the progress of intern employees to ensure they received proper training; able to schedule and provide the training needs promptly.
• Analyzed course critiques, and recommended changes in course material, facilities, instructors, and employee selection based on the contents of critiques.
• Performed classroom instruction on administrative topics such as time-keeping and processing personnel actions to our members; point of contact for information and resolution.
• Responsible for tracking regional training funds and ensuring they were expended accordingly.
• Nominated and selected to attend the New Leader Program based on my outstanding performance.
• Attended the 40-hour - Employee Development Course at the USAF Personnel School in Wright Patterson AFB.
• Coordinated and attended the OPM Team-building Course for DeCA Personnel Training Team and DeCA Commissary Officers and staff in the European Region

Regional Personnel Center (This is a federal job),

Salary: $1,830.00 USD Per Month

Hours per week: 40

Duties, Accomplishments and Related Skills:

• In charge of processing and tracking personnel actions such as within-grade increases, appointment conversions, routine accessions, and pay changes for civilians working for the Air Force in Europe.
• Within a month given the added responsibility of servicing two Air Force Bases instead of the normal servicing of one organization; highly effective with the added responsibility.
• Established a good rapport with counterparts within the office, other agencies such as DFAS, and other bases serviced.
• Resolved a long-standing pay issue for a civilian employee; received a letter of appreciation from the employee for my promptness in resolving a pay issue that had been previously overlooked.
• Used Microsoft Excel, PowerPoint, and Word daily, along with electronic personnel programs to create and process actions and messages.
• Received USAFE DPC Civilian of the Quarter Category I.

Department of Defense, Regional Personnel Center (This is a federal job),

Salary: $1,830.00 USD Per Month

Hours per week: 40

Duties, Accomplishments and Related Skills:

• Performed main administrative duties for the Director of the Regional Personnel Center.
• Maintained the Director's calendar, scheduled meetings and conferences, and coordinated meeting arrangements.
• Received telephone calls, greeted guests, and ascertained the nature of the call or visit.
• Along with secretarial duties volunteered to help in other personnel areas including Employee Benefits and Staffing.
• Provided clerical support for various employee benefits programs.
• Processed and maintained employee benefits packages to include FEGLI, FEHB, LWOP, TSP, and unemployment claim forms.
• Used computer software such as Microsoft Word, PowerPoint, and Excel daily.
• Timekeeper for the entire Regional Personnel Center consisting of 35 employees.
• Responsible for additional duties such as ordering supplies, records management, and copy monitor.

Department of Defense, 39th Wing Safety (This is a federal job,

Salary: $1,680.00 USD Per Month

Hours per week: 40

Duties, Accomplishments and Related Skills:

• Performed main administrative duties for the 39th Wing Safety Office and the Chief of Safety.
• Developed a new tracking system to receive and disseminate all incoming and outgoing correspondences.
• Established and maintained mishap report binders to track Class A Mishaps Air Force-wide.
• Completely retyped and reformatted the 39th Wing Mishap Response Plan to conform to US Air Force Safety Center Procedures.
• Typed and formatted two new Air Force Programs; The We Care Program and the 26 and Under Program. Both to reduce mishaps for high-risk individuals on base.
• Assisted and worked overtime for the office NSI SAV; including creating checklists, obtaining regulations, making copies, and contacting personnel.
• Recorded and maintained the minutes for the quarterly meetings such as; Combined Safety Council, BASH Meeting, and Weapons Safety Council.
• Represented the office at the 39th Wing and MSS Booster Club meetings.
• Nominated and received several civilian awards; Civilian of the Quarter, Civilian of the Year, Performance and Time off Awards.
• Used computer software programs such as Microsoft Word, PowerPoint, and Excel.
• Completed several computer classes and Proofreading courses through the Communications Squadron to better my knowledge and increase my proficiency.
• Responsible for requisitioning office supplies for the Wing Safety office.

Department of Defense, 39th MSS, Civilian Personnel (This is a federal job)

Salary: $1,421.00 USD Per Month

Hours per week: 40

Duties, Accomplishments and Related Skills:

• Performed basic administrative duties for the Director of Civilian Personnel and other office staff.
• Assisted two Personnel Specialists and one Personnel Assistant in processing personnel actions.
• Answered questions regarding federal employment opportunities, application process, qualifications required for employment, and other non-federal employment.
• Organized neglected file system and updated to conform with Air Force Instructions and to enable employees to find information promptly.
• Used computer software daily such as Microsoft Word and Excel.

39th MSS, Education Office (This is a federal job)

Salary: $1,300.00 USD Per Month

Hours per week: 40

Duties, Accomplishments and Related Skills:

• Assisted members with information concerning their education including personnel records, testing, college courses, tuition assistance, Community College of the Air Force, Air War College, Air Command and Staff College, and various other educational programs.
• Processed and screened military education records.
• Maintained testing book and scheduled appointments for a variety of exams such as; CLEP, ACT, SAT, and GRE.
• Performed many administrative duties including updating publicity releases such as Spot Announcements for the base newsletter "Tip of the Sword" and Weekly Bulletins, reviewed and revised memos, letters, and staff summary sheets.
• Used Microsoft Word, PowerPoint, and Excel daily.
• Assisted in the coordination of the Spring 96' Community College of the Air Force Graduation.
• Temporary position promoted to GS-04 position.

39th Support Group Commander Office

Salary: $0.00 USD Without Compensation

Hours per week: 20

Duties, Accomplishments and Related Skills:

• Volunteered to assist all personnel in the 39th Support Group Commander Office in administrative duties.
• Reviewed and received all incoming material for appropriate action and determined the priority of each material, correspondence, memoranda, decoration, EPR/OPR, and other forms of written communication and assigned control numbers.
• Reviewed all outgoing material to ensure correct spelling and appropriate format in accordance with policies and guidelines.
• Maintained and updated office files including Alpha Rosters and Air Force Publishing Bulletins.
• Promptly received callers and visitors, including generals and colonels.
• Provided information, made appointments, or referred them to the appropriate staff using tact and courtesy.
• Used Microsoft Word, PowerPoint, and Excel daily.
• Ability to organize effectively and efficiently.
• Assisted Office Manager in coordinating EPR/OPR and Decorations meetings to allow consistency in all squadrons in the Support Group.
• Reorganized EPR/OPR filing system to allow better tracking of each squadron's status and to help monitor their progress.
• Nominated by Support Group Staff and won the Unsung Hero Award for my dedication and support.