Roberta Cruz
Tucson,AZ
Summary
I am an honest professional with strict confidential habits with over 30 years experience interacting with the public. Highly qualified in service- based hospitality positions requiring an emphasis on customer and public service. I am committed to quality performance with an ability to learn new policies, procedures and billing habits.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Scheduler
Tenet Healthcare Corporation
Tucson, AZ
05.2023 - Current
- Provided guidance and advice on best practices related to scheduling initiatives.
- Assisted organizational efforts by filing, entering data and answering phones.
- Communicated schedule changes effectively throughout the organization when necessary.
- Performed accounting or financial analysis.
- Maintained positive working relationship with fellow staff and management.
- Completed day-to-day duties accurately and efficiently.
Overnight Stocker
Walmart
Tucson, AZ
05.2021 - 05.2023
- Removed product from boxes and placed on shelves.
- Followed instructions to properly arrange merchandise items.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean.
- Checked shelves in department to determine replenishment needs.
- Assessed floor displays to restock merchandise.
Customer Service Representative
C3
Tucson, AZ
06.2018 - 09.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Representative
Convergys
Tucson, AZ
11.2012 - 05.2018
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Solagex
Stanton, CA
12.2008 - 09.2009
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
Accounts Receivable Specialist
Nucare Pharmaceuticals
Orange, CA
04.2006 - 12.2008
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Generated, mailed and monitored invoices.
Medical Administrative Assistant
Tustin Medical Group
Tustin, CA
02.2005 - 09.2006
- Managed physician calendar, scheduling patient appointments and procedures.
- Verified insurance coverage, obtained preauthorizations and updated charts in [Software].
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Directed patient flow during practice hours, minimizing wait times.
- Compiled physical and digital documents, charts and reports.
Education
Medical Administrative Assistant -
Bryman College
Anaheim, CA02.2005
Data Entry -
Mansfield Business School
El Paso, TX07.1990
High School Diploma -
Killeen High School
Killeen, TX05.1985
Skills
- Strong customer service
- 10-key
- Scheduling
- Typing 50 plus
- Strong organization skills
- Decision Making
- Data Processing
- Quick Learner
- Teamwork and Collaboration
- Attention to Detail
- Data Entry
- Safety Awareness
- Problem-Solving
Education and Training
other,other,other
Certification
- Data Entry
- Medical Administrative Assistant ( Front Office)
References
References available upon request.
Timeline
Scheduler
Tenet Healthcare Corporation
05.2023 - Current
Overnight Stocker
Walmart
05.2021 - 05.2023
Customer Service Representative
C3
06.2018 - 09.2020
Customer Service Representative
Convergys
11.2012 - 05.2018
Customer Service Representative
Solagex
12.2008 - 09.2009
Accounts Receivable Specialist
Nucare Pharmaceuticals
04.2006 - 12.2008
Medical Administrative Assistant
Tustin Medical Group
02.2005 - 09.2006
Medical Administrative Assistant -
Bryman College
Data Entry -
Mansfield Business School
High School Diploma -
Killeen High School
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