Roberta DiGioia
Tampa,FL
Summary
Registered Nurse with over 8 years of experience in patient education, therapy access support, reimbursement navigation, and regulatory compliance. Blends nursing and pharmacy expertise to guide patients and caregivers through treatment plans, insurance coverage, affordability options, and safe medication administration. Skilled in building long-term patient relationships through in-person and virtual support, adapting to evolving patient needs, and providing clear, compassionate guidance. Experienced in adverse event reporting, cross-functional collaboration, and ensuring compliance with FDA, HIPAA, and OIG standards. Dedicated to improving patient experience, safety, and timely access to therapy.
Overview
22
22
years of professional experience
Work History
Registered Nurse – Medical Surgical/Cardiac
BayCare, St. Joseph’s South
Riverview, FL
07.2023 - Current
- Provide education to patients and caregivers on disease states, treatment plans, and medication administration.
- Collaborate with physicians, pharmacists, and case management to address patient needs and discharge readiness.
- Support patient understanding of therapy continuation, medication access, and insurance-related questions.
- Maintain accurate EHR documentation and ensure adherence to HIPAA and regulatory standards.
- Build long-term patient relationships through compassionate, patient-centered communication.
Office Manager
Abari Construction Inc.
Bensenville, IL
01.2014 - 01.2021
- Managed compliance documentation, regulatory certifications, and audit preparation.
- Coordinated communications across teams and agencies; developed staff training processes.
- Oversaw contracts, benefits, and safety compliance requirements.
Pharmacy Technician, CPhT / Store Manager
Medicine Shoppe Pharmacy
Park Ridge, IL
01.2004 - 01.2014
- Navigated benefits verification, prior authorizations, and reimbursement pathways to ensure timely patient access to therapy.
- Educated patients on medication use, administration, and affordability resources including manufacturer assistance programs.
- Collaborated with providers, insurers, and support programs to resolve coverage barriers.
- Conducted medication therapy management and adverse event documentation.
- Ensured DEA, FDA, and state regulatory compliance across pharmacy operations.
Education
BSN -
South University
Savannah, GA11-2024
ASN -
Lincoln Memorial University
Tampa, FL05-2023
Skills
- Patient education
- Cross-functional collaboration
- HIPAA compliance
- Therapy access and reimbursement
- Insurance navigation and advocacy
- Affordability resources
- Medication administration training
- Clinical documentation
- Regulatory compliance (FDA, DEA, HIPAA, OIG)
- EHR documentation
Timeline
Registered Nurse – Medical Surgical/Cardiac
BayCare, St. Joseph’s South
07.2023 - Current
Office Manager
Abari Construction Inc.
01.2014 - 01.2021
Pharmacy Technician, CPhT / Store Manager
Medicine Shoppe Pharmacy
01.2004 - 01.2014
BSN -
South University
ASN -
Lincoln Memorial University