- Enjoy hobbies that combine physical activity with outdoor exploration
- Outdoor Recreation
- Kayaking
- Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Crafting and DIY Projects
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
Roberta Dillinger
Troy,IL
Summary
Offering customer-focused approach and quick learner attitude, ready to excel in insurance industry. Brings ability to understand insurance products and apply sales strategies effectively. Ready to use and develop communication and negotiation skills in Producer role, with a strong interest to become licensed in the financial securities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
Work History
Insurance Sales Producer(P&C, Life and Health)
Brice Armstrong State Farm
07.2024 - Current
- Increased customer retention with exceptional client service and timely follow-ups on policy renewals.
- Nurtured partnerships with industry professionals, fostering mutually beneficial referral networks that drove new business growth.
- Conducted comprehensive risk assessments to determine appropriate coverage levels for clients'' unique situations.
- Facilitated claim resolution process for clients, acting as a liaison between policyholders and insurance carriers to ensure smooth communication and satisfactory outcomes.
- Educated customers on various insurance products, empowering them to make informed decisions regarding their policies.
- Contributed to team success through active participation in weekly meetings, sharing insights on market trends and collaborating on strategies for tackling common challenges faced by colleagues.
Licensed Master Cosmetologist
Beauty Brands
04.2016 - 06.2024
- Utilized advanced color techniques, including balayage and color corrections, resulting in stunning transformations for clients.
- Developed strong relationships with product vendors to ensure access to the latest innovations and promotions for the salon''s retail offerings.
- Increased salon revenue by consistently upselling products and services during appointments.
- Established rapport with walk-in customers by offering a warm welcome and ensuring they feel comfortable during their salon experience, fostering repeat business.
- Provided top-quality haircuts using various cutting techniques like point cutting or slide cutting that catered specifically to each client's hair type.
- Promoted a clean, safe environment by adhering to strict sanitation guidelines throughout all aspects of salon operations.
- Assisted clients in selecting appropriate at-home care products based on their specific needs, leading to healthier hair between appointments.
- Maintained a loyal clientele base through excellent customer service and consistent results.
- Participated in ongoing professional development opportunities to remain current on industry trends, techniques, and products.
- Organized and facilitated in-house training sessions on new products or techniques for the entire salon staff to maintain cutting-edge service offerings.
- Offered comprehensive styling services such as up-dos, braids, or blowouts before special occasions or events which contributed greatly towards client satisfaction.
- Conducted regular inventory assessments to maintain adequate supplies while minimizing waste and costs.
- Collaborated with other stylists for successful bridal party preparations, ensuring timely completion and cohesive looks.
- Enhanced client satisfaction by providing exceptional hair, skin, and nail services tailored to individual needs.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
Licensed Master Cosmetologist
JCPenney
02.2006 - 09.2015
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Expanded skillset by completing advanced training courses in specialized areas such as hair extensions and color correction.
- Delivered exceptional customer service by attentively addressing client concerns and offering expert advice.
- Managed appointment scheduling efficiently to maximize clientele while minimizing wait times.
- Fostered a welcoming atmosphere within the salon by engaging with clients and maintaining a positive attitude.
- Enhanced client satisfaction by providing personalized consultations and tailored hair services.
- Streamlined inventory management processes to ensure adequate stock levels of essential supplies at all times.
- Boosted client return rates by consistently delivering high-quality services that exceeded expectations.
- Educated clients on proper hair care practices, leading to increased product sales and repeat bookings.
- Maintained a high standard of cleanliness, ensuring all tools and workstations were sanitized after each appointment.
- Contributed creatively to photoshoots for promotional materials showcasing the salon''s capabilities in cutting-edge styles and treatments.
- Performed specialized hair treatments for clients, resulting in healthier hair and improved client loyalty.
- Collaborated with fellow stylists to develop new techniques and trends, elevating the salon''s reputation within the industry.
- Ensured optimal workplace safety by adhering to state regulations and best practices throughout daily operations.
- Increased salon revenue through upselling of premium products and treatments during appointments.
- Demonstrated expertise in various color techniques to create customized looks that met client expectations.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Licensed Cosmetologist
Alvarietas College of Cosmetology
Godfrey, IL03-2003
High School Diploma -
Jersey Community High School
Jerseyville, IL05-2000
Skills
- Goal oriented
- Financial acumen
- Customer service
- Licensed insurance agent
- Insurance sales
- Appointment management
- Rapport building
- Lead prospecting
- Problem-solving abilities
- Attention to detail
- Time management
- Multitasking
- Multitasking Abilities
- Reliability
- Quotes and sales
Interests
Timeline
Insurance Sales Producer(P&C, Life and Health)
Brice Armstrong State Farm
07.2024 - Current
Licensed Master Cosmetologist
Beauty Brands
04.2016 - 06.2024
Licensed Master Cosmetologist
JCPenney
02.2006 - 09.2015
Licensed Cosmetologist
Alvarietas College of Cosmetology
High School Diploma -
Jersey Community High School
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