Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roberta Elnyczky

Jeannette,PA

Summary

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Scrum Master

UPMC Enterprises
01.2023 - 04.2024
  • Collaborated with product owners, team members, technologists, and fellow Scrum Masters to establish the Agile framework for MyUPMC, driving the project forward.
  • Orchestrated and conducted daily stand-up meetings, sprint planning sessions, sprint reviews, and retrospectives to facilitate seamless communication within the team.
  • Pursued ongoing enhancements in the product development process to ensure continuous improvement.
  • Provided regular progress updates to stakeholders, upholding a transparent approach throughout the project duration.
  • Effectively mediated conflicts and promoted transparent communication among team members to nurture a harmonious work environment.
  • Offered coaching on Agile practices and delivered vital training to cultivate a positive Agile mindset.
  • Prepared and presented documentation on effective communication strategies and collaboration with diverse personalities to the MyUPMC Agility team during the annual retreat.
  • Devised a Pulse Survey to assess employee satisfaction within the MyUPMC team.
  • Collaborated with the Product Manager of the Continuing Care team to create a JIRA Service Management request form for tracking external requests related to the MyUPMC app/website.
  • Contributed to the development of "Get Agile," a monthly newsletter tailored for the MyUPMC agility team.

Systems Analyst - Senior

UPMC Enterprises
08.2020 - 01.2023
  • Serve as liaison between the UPMC Enterprises MyUPMC scrum team and the UPMC Epic MyChart team, to promote a mutual understanding of business processes and application functionality to ensure the timely enhancement and upgrade of the MyUPMC product.
  • Responsible for the research and interpretation of future changes to the Epic MyChart system.
  • Create, publish and report on upcoming Epic MyChart changes to MyUPMC leadership.
  • Mentor and develop new team members on the Epic Hyperspace system and it's interaction with the MyUPMC application
  • Augment support team testing and problem solving, including functioning as the MyUPMC 2nd level support as needed.

Assistant Vice President, Business Systems Analyst

PNC Financial Services
12.2014 - 08.2020
  • Coach and mentor new staff members
  • Attend Design Workshops for the Healthcare Imaging and Healthcare Advantage scrum teams in addition to the Healthcare Innovations team.
  • Participate as a Business Systems Analyst in Scrum Ceremonies including Daily Stand Up, Sprint Planning and Retrospective in addition to facilitating Story Writing/Grooming
  • Collect detailed use cases and requirements though on-site visits, virtual meetings
  • Define and Document requirements in either Story format or Functional/Non-Functional Requirements Document based on the development methodology used by the assigned project
  • Participated in DevOps Dojo and helped the Loan Management Hub Innovations team transition to DevOps Methodology
  • Served as Interim Scrum Master for the Loan Management Hub Team focusing on guiding the team toward improving the way that they work and facilitating Sprint Planning, Retrospective and Demos
  • Attended a 2 week DevOps Coaching Workshop geared toward training/assessing individuals on the DevOps best practices and how to be an effective coach in the DevOps environment.
  • Collaborated with both distributed and remote team members via Skype meetings, and phone calls

Manager/Systems Analyst

UPMC
01.2012 - 09.2014
  • Coached and mentored new staff members, including conducting performance reviews.
  • Tested and implemented new technology-based global projects such as Welcome Check-In.
  • Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
  • Partnered with the marketing team to coordinate MyChart User Interface changes with the UPMC brand.
  • Participated in 24x7 on call rotation supporting the MyUPMC and Welcome Check-In applications.
  • Technical lead for the Epic 2012 and 2014 upgrades; specializing in the MyChart (MyUPMC) and Welcome applications.
  • Facilitated the Epic program daily change control call on a rotational basis in addition to being the MyChart team representative.
  • Participated in the Meaningful Use Workgroup and assist in the coordination of the Stage 2 measures that require engagement from the patient.

Systems Analyst Senior

UPMC
05.2010 - 01.2012
  • Served as project manager for the ESDM Applications team responsible for the Patient Health Information Portal Website, dbMotion MPages, Clinical Launch (dbMotion CCOW), and dbMobile
  • Assisted in the design, development and testing of UPMC's Patient Health Information (PHI) Portal, which links patients to their medical history as well as discharge documents via the portal, and allows them to link their health information to Google Health as well as Microsoft HealthVault
  • Lead the design and development of a Cerner MPage for Immunizations
  • Created and maintain an Access database that tracks document requests through the PHI portal for Meaningful Use reporting
  • Acted as manager and assist in training and development of new staff
  • Participated in 24x7 on-call rotation for the Clinical Interoperability Team.

Systems Analyst Intermediate

UPMC
03.2008 - 05.2010
  • Prepared and published to the internet, training materials for the dbMotion (Interoperability) application using both Microsoft Office PowerPoint and Global Knowledge OnDemand products as well as create screen savers and posters to assist in promoting the application.
  • Served as application security administrator by approving and logging requests for access received through the Identity Management System (IMS).
  • Assisted in creating and maintaining an Access database that tracks the usage of the dbMotion application in addition to creating usage reports in both Microsoft Access and Business Objects Crystal Reports.
  • Responsible for deployments and on-site training sessions throughout UPMC and act as point of contact for post-deployment follow up and on-site support for Partners in Heath (outpatient physician offices), UPMC Cancer Centers and Bedford Memorial Hospital.
  • Participated in 27x7 on-call rotation for the Clinical Interoperability Team.

Education

Some College (No Degree) - Music Education

Indiana University of Pennsylvania
Indiana, PA

Skills

  • Agile Metrics Tracking
  • Agile Coaching
  • Project Management
  • Data Analysis
  • Requirements Gathering
  • Communication
  • Team Building
  • Atlassian Tools
  • Meeting Facilitation
  • Agile/Scrum Methodologies

Certification

  • Certified Scrum Master, Scrum Alliance - Oct 2019 to Jun 2024
  • Advanced Certified Scrum Master, Scrum Alliance - Apr 2023 to Apr 2025
  • Certified Business Analysis Professional, IIBA - Mar 2019 to Mar 2022

Timeline

Scrum Master

UPMC Enterprises
01.2023 - 04.2024

Systems Analyst - Senior

UPMC Enterprises
08.2020 - 01.2023

Assistant Vice President, Business Systems Analyst

PNC Financial Services
12.2014 - 08.2020

Manager/Systems Analyst

UPMC
01.2012 - 09.2014

Systems Analyst Senior

UPMC
05.2010 - 01.2012

Systems Analyst Intermediate

UPMC
03.2008 - 05.2010

Some College (No Degree) - Music Education

Indiana University of Pennsylvania

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Roberta Elnyczky