Robert A. Emrick

• Responsible for leading export and import commercial growth initiatives in the USA and Canada in collaboration with Sales and Account Management teams.
• Customer development strategies through market intelligence and pricing and bid sponsorships.
• Responsible for personnel in the 6 USA Gateway Operations and driving operational excellence and efficiencies.
• Development of Airline Service Provider relationships, airfreight procurement and fulfillment of capacity agreements.
• Cross collaboration with GEO/Product/Service to create product differentiators and innovative programs that will support market share growth.

Working in conjunction with our Sales, Account Management and Vertical Industry teams to develop solutions and programs which address the complexities, requirements and needs that our customers face in each industry and sub-industry. This includes but is not limited to the Automotive, Aviation/Aerospace, Healthcare, High Tech and Retail/High Fashion sectors. My responsibility also included Executive Sponsorship of multiple Global customers to ensure service execution, strategy alignment and continuous product portfolio growth.

Directed global strategy, infrastructure, execution, and measurement of air gateway network across 15 locations in North America, Europe, and Asia. Major focus in driving and supporting standardization and consistency in Organizational structures, P&L’s and Gateway Funding Methods, Operational processes, efficiencies through systems and technology, expense/cost management and reduction initiatives, management of airline capacity programs. In this role I also supported an enterprise deployment of new processes, systems, and metrics aimed at improving productivity and customer experience.

Oversaw leadership and operations for staff at six USA Gateways across major cities. Executed service delivery while managing budgets and controlling costs effectively. Directed productivity initiatives to enhance performance at all Gateway locations while also developing relationships with service providers to ensure quality standards were met. In this role I reduced expenses by 8-10% each over through cost control focus and productivity initiatives.

Responsible for all Air and Ocean Export activities for the New York and Philadelphia Districts, including day-to-day operations, business development, pricing, finance, and service provider management. Increased revenues by 15% and 20% respectively each year in these positions through a business development focus on the new and existing client base.

Began in entry level position in Ocean Export and due to success, advanced to Supervisory and Customer facing positions.