Roberta Gau
New Ulm,MN
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Johanneck Water Conditioning
12.2023 - 09.2024
- General office support
- Managed daily accounts receivable
- Daily invoicing
- Daily deposits
- Assist customers both in person and over the phone
- Maintained a presentable office and office inventory
- Assisted walk-in customers, entered service requests for technician and delivery drivers.
Patient Service Coordinator
All American Hearing
05.2018 - 11.2023
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted in increasing patient retention rates by conducting follow-up calls for appointment reminders and satisfaction surveys.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Customer Service
Engage Technologies
11.2005 - 06.2016
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Education
CEU - Introduction To Health Unit Coordinator
Anoka Hennepin Technical College
Anoka, MNSkills
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Filing
- Scheduling
- Database entry
- Scheduling and calendar management
- Recordkeeping
- Deadline-oriented
- Professional and mature
- Filing and data archiving
- Mail handling
- Prioritization
- Documentation and control
- Purchase orders organization
- Mail distribution
Timeline
Administrative Assistant
Johanneck Water Conditioning
12.2023 - 09.2024
Patient Service Coordinator
All American Hearing
05.2018 - 11.2023
Customer Service
Engage Technologies
11.2005 - 06.2016
CEU - Introduction To Health Unit Coordinator
Anoka Hennepin Technical College
Similar Profiles
Tammy WatersTammy Waters
Customer Service Lead/Receptionist, Accounts Receivable at Arundel Gas & Water ConditioningCustomer Service Lead/Receptionist, Accounts Receivable at Arundel Gas & Water Conditioning
Zephaniah NixonZephaniah Nixon
Water Treatment Operator at Culligan Water Conditioning ServiceWater Treatment Operator at Culligan Water Conditioning Service
JACQUELIN SIMEONJACQUELIN SIMEON
Service Technician at Culligan Water Conditioning ServiceService Technician at Culligan Water Conditioning Service