Roberta G. Crawford
Yonkers
Summary
Project Associate at Estee Lauder Companies, specializing in project management and financial analysis. Demonstrated ability to improve project efficiency through strong communication and collaboration. Skilled in coordinating deliverables and implementing process enhancements, resulting in timely execution and high stakeholder satisfaction. Committed to maintaining excellence and attention to detail in all projects.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Associate
Estee Lauder Companies
New York
11.2015 - Current
- Liaised with project stakeholders regarding deliverables and project specifics.
- Assisted in project planning and implementation across various teams.
- Coordinated tasks and deliverables to ensure timely execution of projects.
- Tracked and reported progress to maintain transparency with stakeholders.
- Conducted financial analysis to evaluate project viability and performance.
- Facilitated meetings to address concerns and share insights on project status.
- Performed quality assurance testing prior to product release into production.
- Documented best practices and lessons learned to contribute to process improvements.
Receptionist
DARCARS Automotive Group
09.2023 - 04.2024
- Greet showroom customers and determine the nature of their visit.
- Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
- Data is entered into a computer-operated prospect tracking system.
- Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the time they are put on hold.
Concierge
JRK Property Management
04.2021 - 08.2021
- Maintain updated knowledge of assets specific to the company’s needs.
- Greet guests and confirm reservations.
- Provide excellent customer service and attention to detail.
- Maintain positive ongoing relationships.
- Maintain high ethical standards and professionalism.
- Multitask and prioritize as necessary to meet customer needs.
- Represent the company with integrity and dedication.
Executive Assistant / Office Manager
Specialty Retailers Inc.
12.2013 - 11.2014
- Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards.
- Counseling any employees struggling in their roles
- Answering telephone calls and emails from customers and clients and directing them to relevant staff
- Creating an office budget and ensuring all employees follow it
- Monitoring office supplies and ordering new stationery, furniture, appliances, and electronics as required.
- Interviewing and training new office employees and organizing their employment paperwork.
- Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order.
- Reporting office progress to senior management and working with them to improve office operations and procedures.
Administrative Assistant
Tutor Perini Corp
12.2012 - 11.2013
- Responsible for preparing federal/state bid documents, RFPs, and RFIs.
- Manage the development and production of proposals, requiring extensive coordination and collaboration with all internal departments.
- Assists all internal departments in establishing and maintaining programs to promote and sustain diversity, equity, and respect.
- Manage data in spreadsheets and reports.
- Keep records and reports up to date.
- Help maintain the budget plan.
- Organize and schedule meetings and events.
- Supervise other staff and delegate responsibilities.
- Handle technical issues in their area of expertise.
- Carry out clerical duties, including answering phones and preparing documents.
Education
Business Administration
Philadelphia Community College
Philadelphia, PA06.1995
High School -
Charles E Gorton High School
Yonkers, NY06.1986
Skills
- Microsoft Office 365
- SAP Business Intelligence CRM/SE
- ELeads Alliant Pay
- SAP Ariba
- Big Sky System
- Lotus Notes
- Citrix Creative Reporting
- ADP Payroll System
- Adobe
- IBM AS400
- Aspen 360 Document Management Software
- Clipbook Travel
- Concur Travel
- Concur Expense
- Gelco Expense
- PeopleSoft Evaluation Software
- Project management
- Financial analysis
- Data management
- Customer relationship management
- Report generation
- Process improvement
- Effective communication
- Team collaboration
- Budget control
- Detail-oriented
- Purchasing and procurement
- Milestone management
- Project coordination
- Project regulations
- Cost control
- Organization skills
- Leadership skills
- Gathering requirements
- Project documentation
- Problem solving
- Time management
Certification
NYS Notary
Timeline
Receptionist
DARCARS Automotive Group
09.2023 - 04.2024
Concierge
JRK Property Management
04.2021 - 08.2021
Project Associate
Estee Lauder Companies
11.2015 - Current
Executive Assistant / Office Manager
Specialty Retailers Inc.
12.2013 - 11.2014
Administrative Assistant
Tutor Perini Corp
12.2012 - 11.2013
Business Administration
Philadelphia Community College
High School -
Charles E Gorton High School