ROBERT A. GRAY
Edison,NJ
Summary
Veteran Program Analyst versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews and assessing program operations. Driven to contribute useful information to strategic decision making and program planning. Proficient in Microsoft and other productivity applications, offering five years of analytical experience in government operations to new role as a Senior Analyst. Highly organized, efficient and detail-oriented professional.
Overview
10
10
years of professional experience
Work History
Program Analyst
Department Of Housing And Urban Development
07.2020 - Current
- Perform analysis and advisory assessments related to the effectiveness of multifamily housing programs and the efficiency of operations.
- Conduct studies of work processes and procedures and makes recommendations.
- Reviews information, reconciles conflicting data, and devises new and modified methods to analyze findings.
- Advises management of unique conditions and issues that affect administrative functions and provides guidance on interpretation and implementation of new and revised legislation, policies, regulations, and procedures.
- Develops and maintains communications with stakeholders at the federal, state, and local levels.
- Reviews reports and studies to ensure that inquiries from customers and senior level management are met according to established standards for timeliness, quality, and responsiveness.
- Develops recommendations for program officials and supervisors. Recommendations include work method or procedural changes, systems variations, and acceptance of innovative technology developments
- Assists in the development of directives, policies and procedures while aiding in the design, development, documentation, and implementation of various reporting systems and other living records.
- Assists with the collection of data, maintenance, processing, entry, response, and final disposition of records pertaining to a variety multi-family housing concerns from both internal and external stakeholders.
- Analyzes data and produces specialized reports for internal stakeholders that increase efficacy and awareness of operational needs and requirements.
- Communicates with various internal and external stakeholders across various HUD program/field offices, State Housing Authorities (PBCA) and property management entities across the Northeast Region (NER)
- Reviewed program implementation plans to assess risk and feasibility.
- Analyzed unstructured information to derive key insights.
- Validates results and performed quality assurance to assess accuracy of data.
- Manages a portfolio of troubled assets. Portfolio action items include Reserve for replacement (R4R,) Monthly Accounting Reports (MAR,) Housing Assistance Programs (HAP,) Project Rental Assistance Contracts (PRAC,) and Operating Cost Adjustment Factor (OCAF,) responsible for the review and processing of documents related to the renewal and servicing of multifamily housing subsidies
- Subject Matter Expert (SME,) conducts initial review of RCS documents and conducts an analysis of findings. Creates rent determinations for review of Funding Specialists, PBCA and property owners.
- Reviews and sorts electronic communications sent from internal and external stakeholders by classifying documents reviewed, uploading the documents to a secure server, routing items electronically to the appropriate internal stakeholder, adjusting the status of work items Providing support to all parties requesting status updates on open work items.
- Review reports and studies to ensure that inquiries from customers and senior level management are met according to established standards for timeliness, quality, and responsiveness.
Contracting Officer Representative
United States Citizenship And Immigration Services
02.2020 - 07.2020
- Performed contractor oversight to ensure compliance with the contract and the Government standards (SPW/PWS.)
- Fact finding conduct data queries, validate and analyze data, and create reports for management on program elements
- Coordinated with DHS personnel and contractors across the country to negotiate the release, reproduction and/or return of files and other documentation requested by external parties in conjunction with Executive Order 13392 Freedom of Information Act
- Coordinate with Adjudications Personnel to resolve issues with pending and/or completed applications and petitions
- Perform both routine and random inspections, observations and or audits of contractors operating within the records department and mail rooms to ensure compliance with both DHS standards and Contract guidelines
- Generated reports on contractor’s actions and performance related to the tasks complete and actions observed findings were shared with stakeholders evaluate both the individual’s performance and the effectiveness of contract.
- Developed and integrated contract management tools, templates, methods and processes for partner engagements.
Immigration Services Analyst
United States Citizenship And Immigration Services
08.2019 - 07.2020
- Conduct a variety of management programs that impact activities and operations within the NYC district offices. Prepare documentation and files for retirement, rehabilitation, transfer, and destruction.
- Trained USCIS staff on standardized procedures and processes related to audit preparation, data collection, retrieval, and analysis of findings.
- Created and implemented an electronic file management system used to pinpoint the exact locations of files and other documents with in the office.
- Conducted weekly tracking and accountability audits for the 250 federal employees and 80 contractors in my office.
- Performed operational activities to ensure team members met compliance requirements.
- Respond to case specific inquiries from stakeholders, including various USCIS offices, contractors, and other government agencies regarding processing and completion.
- Performed research and conducted studies that involved the examination of records and databases for case specific information on trends, evaluations, cases, policies and procedures.
- Coordinated with DHS Personnel and contractors across various field offices and records management facilities to resolve issues with pending and/or completed applications and other petitions.
- Researched, prepared and provided verbal or written technical guidance, information, and support to various office management staff in the application of management systems and/or programs
- Identified and communicated trends and patterns that aided in closing of information gaps and identified anomalies in information shared between various data storage locations.
- Validated immigration documents, researched inconsistencies in data and reported discrepancies to authorities for further review.
- Interacted with carriers, agencies and foreign entities to provide guidance on admissibility and compliance.
Supervisory Transportation Security Officer
Transportation Security Administration
07.2016 - 08.2019
- Subject matter expert for hiring, promotions, training and ethical issues for new hires and existing staff.
- Conducted structured interviews to identify qualifications and skills necessary for promotional opportunities.
- EEO compliance: reported, initiated, investigated, to responded and resolved Headquarters inquiries and complaints from Headquarters as well as local officials that impacted operations within the screening environment
- Oversight: managed screening checkpoint(s) and the operations of up to one hundred officers as they performed security operations in multiple areas of
- Program development and policy: participated in the development of strategic plans, workforce development and other initiatives for process improvement. Aided in the development of new policies and procedures that led to changes in daily operations.
- Coaching and mentoring: served as role model and trainer to supervisors and staff areas covered included specialized screening, critical thinking, and workload prioritization.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Monitored security checkpoints for compliance with applicable security protocols.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Record keeping: preparing diverse types of communications such as morning briefings, checkpoint logs, reports, performance appraisals, incident reports and corrective action plans.
- Document and identification verification: provided authentication of identification through the use of specialized equipment, visual and physical inspection. When fraudulent documentation was suspected followed procedure and notified local law enforcement for additional resolution.
- Prevention and response: identify selectee, potentially elevated risk and other travelers who exhibit atypical behavior during any portion of the screening process, communicate actions to organizational leadership while providing a positive hand-off to subordinate officers who will conduct additional screening as prescribed by standard operational procedures, responds to other locations on an as needed basis to assist with threat mitigation and administrative support.
Behavior Detection Officer
Transportation Security Administration, TSA
07.2015 - 07.2016
- Served as a deterrent by conducting Behavior Detection and Analysis (BDA) Program duties at assigned airport and other transportation hubs that may require specialized screening.
- Engaged in voluntary encounters and casual conversations with individuals to analyze and assess behaviors and refers individuals for additional screening when specified criteria were met.
- Developed baseline data which includes identifying flight destinations, understanding the anticipated composition of travelers associated with the flights, behaviors to be expected, and deviations from those behaviors.
- Assessed multiple individuals simultaneously and used defined methods to detect unusual behavior, exercised sound judgment while performing passive observation
- Determined when behaviors have been resolved based on the completion of Behavior Detection Referral Screening procedures.
- Verified appropriate screening procedures in conjunction with standard operations procedures were followed when prohibited items were discovered during the referral screening process.
- Actively participated in law enforcement investigation as a subject matter expert in behavior detection.
- Prepared incident reports when law enforcement intervention was required.
- Communicated effectively with organizational superiors, stakeholders, and local law enforcement in a clear and concise manner.
- Responded to security breaches, emergency other situations, took appropriate steps to prevent entry to secure areas and/or located and identified individuals who pose a potential threat to aviation security.
- Deterred terrorist activity, violent attacks and other malicious acts through patrolling, searching for suspicion indicators and assessing threat potential.
- Verified proper radio traffic to inform dispatchers and supervisors of pertinent incidents and activities.
- Responded accordingly to policies and appropriately dealt with suspicious behavior, items and vehicles.
Transportation Security Officer
Transportation Security Administration, TSA
05.2013 - 07.2015
- Recorded and submitted reports to supervisors, management, and other agencies developed incident information and reports for Law Enforcement Officers (LEOs) and superiors.
- Maintained control and awareness of individuals who attempted to gain entry or exit from to the sterile areas.
- Providing detailed instruction on travel requirements and the proper disposal of prohibited items.
- Provide ID verification with the use of UV lights, magnification loops and both visual and physical inspection of medias presented.
- Identify individuals who exhibit atypical behavior or require specialized screening during any portion of the screening process. Communicated actions to supervisory officers and perform additional screening as recommended by a supervisor officer.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Education
Bachelor of Arts - Criminal Justice, Philosophy
Kean University
Union, NJ06.2012
Associate of Applied Science - Police Science
Middlesex County College
Edison, NJ06.2011
Skills
- Risk Assessment Expertise
- Departmental Support
- Employee Timesheet Processing
- Managing Program Activities
- Administrative Management
- Program Administration and Evaluation
- Strategy Implementation
- Employee Performance Management System
- Corrective Actions
- Personnel Interviewing
- Analyze Data
- Train Staff
Timeline
Program Analyst
Department Of Housing And Urban Development
07.2020 - Current
Contracting Officer Representative
United States Citizenship And Immigration Services
02.2020 - 07.2020
Immigration Services Analyst
United States Citizenship And Immigration Services
08.2019 - 07.2020
Supervisory Transportation Security Officer
Transportation Security Administration
07.2016 - 08.2019
Behavior Detection Officer
Transportation Security Administration, TSA
07.2015 - 07.2016
Transportation Security Officer
Transportation Security Administration, TSA
05.2013 - 07.2015
Bachelor of Arts - Criminal Justice, Philosophy
Kean University
Associate of Applied Science - Police Science
Middlesex County College