Roberta Hendricks
Christiansburg,VA
Summary
Committed Clinical Nurse Coordinator with a strong background in patient-centric care management. Proven skills in coordinating multidisciplinary team activities, ensuring optimal patient outcomes and maintaining standards of professional nursing practice. Notable strengths include effective communication, leadership, and critical thinking. Demonstrated impact through improved workflow efficiencies and enhanced patient satisfaction in past roles.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinical Nurse Coordinator
LewisGale Hospital Montgomery
Blacksburg, VA
03.2022 - Current
- Collaborated with physicians, nurses, and other healthcare professionals to ensure optimal patient outcomes.
- Provided patient education and support throughout the clinical care process.
- Monitored compliance with regulatory standards and best practices within the unit or facility.
- Implemented strategies to improve service delivery and patient satisfaction scores.
- Developed a system for scheduling staffing needs based on census fluctuations and acuity levels.
- Assisted leadership team in establishing goals and objectives that reflect current trends within the healthcare industry.
- Provided strong leadership and guidance to nurses.
- Collaborated with department managers to correct problems and improve services.
- Completed comprehensive physical evaluations to prioritize treatments and make effective nursing assignments.
- Oversaw primary care, case management and medication management.
- Mentored and coached nursing staff, listening to concerns and providing counsel.
- Completed daily rounds of nursing department while upholding acceptable nursing standards.
- Maintained quality care systems, standards and HIPAA confidentiality.
- Conferred with physicians during rounds, advised each on condition of patients and coordinated necessary diagnostic assessments to accomplish patient care goals.
- Delegated clinical and managerial responsibilities to staff.
RN Floor Nurse
LewisGale Hospital Montgomery
Blacksburg, VA
07.2021 - 03.2022
- Communicated effectively with all levels of personnel within the healthcare setting regarding patient care issues.
- Utilized evidence-based guidelines while providing quality nursing care services.
- Promoted continuity of care by accurately communicating patient information during shift change report times.
- Managed multiple tasks simultaneously while providing timely responses to requests from other departments.
- Assessed and monitored patients' health condition, including vital signs, physical assessments, and laboratory test results.
- Performed wound care, catheter insertion and removal, intravenous therapy, medication administration, and other treatments as ordered by physicians.
- Responded to medical emergencies promptly and provided life-saving interventions when necessary.
- Ensured accurate documentation of patient records according to hospital policy.
- Collaborated with multidisciplinary team members to ensure best possible outcomes for the patient's recovery.
- Instructed patients on pre-and post-operative care instructions, diet modifications, medications and self-care techniques.
- Maintained a safe environment for staff members and patients through infection control practices or safety protocols.
- Developed individualized plans of care based on assessment data that addressed identified problems or needs.
- Supervised CNAs and other staff delivering care in setting by coaching and supporting.
- Initiated admissions, transitions and discharges by communicating with colleagues as well as patients and family members.
- Completed required forms and chart documentation of vital signs, medications and other information.
- Interpreted and implemented individual care plans.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
LPN
LewisGale Hospital Montgomery
Blacksburg, VA
07.2008 - 07.2021
- Observed patients for any changes in their condition or behavior, reported findings to the supervisor or physician in charge.
- Ensured that all medications were administered accurately and on time as prescribed by the physician.
- Instructed patients and their families about disease prevention, proper nutrition, medication management and other health related topics.
- Coordinated with interdisciplinary team members such as doctors, nurses and social workers to ensure quality patient care was provided.
- Participated in educational programs to keep up-to-date on new developments in nursing practice.
- Assessed patient needs through interviews and physical examinations while adhering to safety standards.
- Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
- Administered medications orally, intravenously or intramuscularly depending on the prescription given by the doctor.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered patient and family questions to educate on optimal treatment procedures.
- Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
- Administered medications and therapies in accordance with physicians orders.
- Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
- Delivered high-quality direct and indirect nursing care to patients.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
CNA
LewisGale Hospital Montgomery
Blacksburg, VA
01.2000 - 07.2008
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Documented patient care services by charting in designated areas.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Facilitated communication between patients, family members, and healthcare professionals.
- Observed and reported unusual symptoms and changes to charge nurse.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
Associate of Applied Science - Nursing
New River Community College
Dublin, VA06-2021
Some College (No Degree) - Licensed Practical Nurse
Giles County Technology Center
Pearisburg, VASome College (No Degree) - Certified Nursing Assistant
New River Community College
Dublin, VASkills
- Care Coordination
- Discharge Planning
- Clinical Documentation
- Quality Improvement
- Compliance Monitoring
- Team recruitment
- Clinical Leadership
- Patient Care
- Patient Advocacy
- Evidence-Based Practice
Accomplishments
- Received the DAISY Award for Extraordinary Nurses
- Recognized as a Rounding Rockstar on the Medical/Surgical/Pediatric/Orthopedic Unit
- Was the LPN Student of the Semester at Giles County Technology School
- Received the Practical Nursing Student of the Year Scholarship at Giles County Technology School
Certification
- Registered Nurse
- Certified in Advanced Cardiac Life Support
- Certified in Basic Life Support
- Certified in Pediatric Advanced Life Support
References
References available upon request.
Timeline
Clinical Nurse Coordinator
LewisGale Hospital Montgomery
03.2022 - Current
RN Floor Nurse
LewisGale Hospital Montgomery
07.2021 - 03.2022
LPN
LewisGale Hospital Montgomery
07.2008 - 07.2021
CNA
LewisGale Hospital Montgomery
01.2000 - 07.2008
Associate of Applied Science - Nursing
New River Community College
Some College (No Degree) - Licensed Practical Nurse
Giles County Technology Center
Some College (No Degree) - Certified Nursing Assistant
New River Community College
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