Roberta Hiam
Summary
Personable and reliable individual with passion for providing exceptional customer service and ensuring pleasant dining experience. Understands food safety standards and proper sanitation techniques, with skills in multitasking and maintaining clean and organized workspace. Committed to contributing to positive team environment and ensuring customer satisfaction.
Bringing positive and engaging personality, combined with deep understanding of youth development and program management. Well-versed in organizing engaging activities and building meaningful relationships with young people to foster their growth and well-being. Committed to creating impactful environment that nurtures and guides youth towards their full potential.
Overview
30
30
years of professional experience
Work History
Youth Director
Faith Community Church
06.2016 - 07.2021
- Coordinated and attended youth and church events to build fellowship and outreach.
- Organized successful fundraising events that increased financial support for youth-focused initiatives significantly.
- Developed curriculum for youth groups, middle school - high school.
- Increased youth engagement by developing and implementing programs tailored to their interest.
Young Life Leader
Grays Harbor Younglife
06.2018 - 06.2020
- Organized community projects, encouraging students to participate in serving others and gain a sense of responsibility.
- Developed partnerships with local businesses that provided financial support or donated resources for various Young Life functions throughout the year.
- Collaborated with local churches and schools to host events that strengthened connections between youth groups and promoted healthy peer relationships.
- Attended numerous youth camps with a variety of students and leaders. Lead small groups during camps and participated in numerous activities.
- Organized small group gatherings during the year to assist in growth and development of youth.
Food Service Worker
Cascade Christian High School
08.2014 - 09.2016
- Utilized strong multitasking skills to manage multiple demands during the day without compromising quality or accuracy.
- Maintained clean, workspace to maximize productivity and safety
- Worked efficiently and rapidly during serving in small windows of time with large numbers of students.
- Restocked supplies and prepared additional foods during downtime for expected busy periods.
Food Service Worker
Shelton School District
09.1991 - 01.2010
- Utilized strong multitasking skills to manage multiple menu items without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for students.
- Restocked/Ordered supplies and prepared additional items during downtime.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Managed inventory levels to prevent shortages and reduce waste.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
- Conducted daily equipment checks to ensure operational efficiency.
- Monitored food quality and freshness throughout day.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
General Studies
Tacoma Community College
Tacoma, WASecretarial
Knapp Business College
Tacoma, WA06.1976
High School Diploma -
White River
Buckley, WA06.1975
Skills
- Collaborative partnerships
- Volunteer management
- Curriculum design
- Program planning
- Fundraising strategies
- Community service
- Discipleship training
- Small group facilitation
- Teaching
- Lesson planning
- Spiritual guidance
- Administrative tasks
Timeline
Young Life Leader
Grays Harbor Younglife
06.2018 - 06.2020
Youth Director
Faith Community Church
06.2016 - 07.2021
Food Service Worker
Cascade Christian High School
08.2014 - 09.2016
Food Service Worker
Shelton School District
09.1991 - 01.2010
General Studies
Tacoma Community College
Secretarial
Knapp Business College
High School Diploma -
White River
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