Summary
Overview
Work History
Education
Skills
Timeline
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Roberta Jessup

Waynesville,NC

Summary

Dynamic and reliable professional with extensive experience at Harrahs Cherokee Casino and Resort, excelling in customer service and cash handling. Proven ability to build rapport with guests, enhance satisfaction, and boost beverage sales through effective upselling. Skilled in multitasking and maintaining high standards of service in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Casino Cocktail Server

Harrahs Cherokee Casino and Resort
07.2014 - Current
  • Maintained high standards of service by frequently assessing guest requirements.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Strengthened client relationships by understanding and meeting customer needs.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Maintained clean and organized bar area.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.
  • Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
  • Conducted training sessions for new hires on customer service and bar menu knowledge, raising team's performance standards.

Sales Associate

Pilot Flying J Travel Center
03.2012 - 06.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Service Receptionist

EcoWater Systems
01.2011 - 03.2012
  • Supported sales team members by providing information about available products and services upon customers'' request.
  • Fostered strong relationships with clients through consistent professional communication both in person and over the phone.
  • Contributed to team collaboration by effectively communicating with colleagues and management on daily tasks and priorities.
  • Streamlined appointment scheduling and check-in processes for improved workflow efficiency.
  • Maintained accurate records of all transactions, ensuring proper documentation for billing purposes.
  • Enhanced workplace organization by maintaining a clean and presentable reception area.
  • Boosted customer satisfaction by providing efficient and courteous service at the reception desk.
  • Resolved customer issues promptly, resulting in increased client satisfaction rates.

Education

Associate Of General Studies -

Smithfield Selma Senior High
Smithfield

GED -

Johnston Community College
Smithfield, NC
06.1996

Skills

  • Cash handling
  • Customer service
  • Handling large groups
  • Alcohol awareness
  • Speed and efficiency
  • Exceptional customer service
  • Reliability and punctuality
  • Menu memorization
  • Efficient multitasking
  • Safe food handling
  • Payment processing
  • Bill computation
  • Quality control
  • Tableside service
  • Bar terminology
  • Stress tolerance
  • Promoting specials
  • Reading body language
  • ABC standards
  • Drink preparation expertise
  • Building rapport with customers
  • POS system expertise
  • Coordinating with bartenders
  • Cash handling proficiency
  • Garnishing drinks
  • Strong communication skills
  • Complaint resolution
  • Balancing trays
  • Safety monitoring
  • POS system operation
  • Sales strategy
  • Handling intoxicated guests
  • Craft beer expertise
  • Bartending prowess
  • Cleanliness and sanitation
  • Memory retention
  • Positive demeanor
  • Patron rapport

Timeline

Casino Cocktail Server

Harrahs Cherokee Casino and Resort
07.2014 - Current

Sales Associate

Pilot Flying J Travel Center
03.2012 - 06.2014

Service Receptionist

EcoWater Systems
01.2011 - 03.2012

Associate Of General Studies -

Smithfield Selma Senior High

GED -

Johnston Community College

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Roberta Jessup