Roberta Kaub
Summary
Driven Surgical Technologist offering 12 years experience in ambulatory and hospital settings. Well-versed in sports medicine, total joint replacement, general surgery and plastic surgery procedures. Proven leader and instrumental in developing new total joint replacement programs and educating staff on new policies, procedures and equipment. Eager to take next career step with growing organization offering opportunities for professional development and advancement.
Overview
23
23
years of professional experience
Work History
Surgical Technologist
Baltimore Washington Medical Center
Glen Burnie, MD
01.2012 - Current
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Maintained high infection control standards.
- Evaluated procedure needs and set up equipment, tools, supplies and instruments.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological and plastic surgery procedures.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies.
- Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
- Worked with vendors for speedy procurement of services and equipment.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Created safe operating environments for invasive and non-invasive procedures.
- Collected, prepared, and disposed of medical specimens.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures, and electrocautery equipment.
Airport Customer Service Agent
Northwest Airlines
Baltimore, MD
04.1995 - 04.2008
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
Education
Associate of Science - Nursing
Wor-Wic Community College
Salisbury, MD05.2023
Associate of Arts - General
Chesapeake College
Wye Mills, MD05.2020
Certificate - Surgical Technology
Chesapeake College
Wye Mills, MD05.2011
Skills
- Pre-surgical preparation
- Active Listening
- Attention to Detail
- Wound Dressing
- Setting up and operating equipment
- Safety protocols expertise
Timeline
Surgical Technologist
Baltimore Washington Medical Center
01.2012 - Current
Airport Customer Service Agent
Northwest Airlines
04.1995 - 04.2008
Associate of Science - Nursing
Wor-Wic Community College
Associate of Arts - General
Chesapeake College
Certificate - Surgical Technology
Chesapeake College
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