Roberta L. DeFoe
Dalzell,IL
Summary
Professional with strong background in logistics and supply chain management. Skilled in coordinating shipments, tracking inventory, and ensuring timely deliveries. Known for excellent team collaboration and adaptability to changing needs. Reliable and results-driven, with strong organizational and communication skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Counter Person
Coulours
04.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Operated point-of-sale system efficiently, processing transactions with precision.
- Maintained cleanliness and organization of work area, enhancing operational efficiency.
- Adapted quickly to changing priorities, managing multiple tasks in a fast-paced environment.
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
Material Handler
Car Parts
07.2023 - 04.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Used hand-held scanners and physical logs to accurately track item movements.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Shelter Worker
Illinois Valley Animal Rescue
07.2018 - 07.2023
- Provided crisis intervention support to individuals experiencing homelessness.
- Coordinated shelter operations, ensuring safety and comfort for all residents.
- Developed and implemented individualized service plans for clients seeking assistance.
- Trained and mentored new staff on shelter policies and emergency procedures.
- Monitored compliance with health regulations, maintaining a safe environment for clients.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
Clerk
Walmart DC
04.2017 - 08.2017
- My position was eliminated.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Recruiter
BP Transportation LLC.
08.2013 - 04.2017
- Screened resumes and applications to shortlist qualified candidates for various positions.
- Conducted initial phone interviews to assess candidate fit and qualifications.
- Maintained candidate database, ensuring accurate records of applicant interactions and statuses.
- Coordinated job postings across multiple platforms to attract a diverse pool of applicants.
- Assisted in onboarding processes, providing new hires with necessary resources and information.
- Developed strong relationships with candidates to enhance the overall recruitment experience.
Customer Service Lead
Touch of Pink Cosmetics
04.2008 - 12.2009
- Out of business
Proprietor
Diamond Auto Sales
01.2004 - 12.2007
Dispatcher
JCJ Trucing
01.1996 - 11.2003
- Purchased the Vermillion Bros. business from JCJ Trucking. My job was part of the transition to Midwest Coast Transport, and I was transferred to West Chicago.
- Coordinated daily dispatch schedules to optimize route efficiency and reduce delays.
- Communicated with drivers to provide real-time updates on delivery status and address concerns.
- Monitored freight loads to ensure compliance with safety regulations and documentation standards.
- Utilized dispatch software to track shipments and maintain accurate records of deliveries.
- Developed effective communication channels between drivers, clients, and warehouse teams to enhance service quality.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Answered phone calls and responded to customer emails.
Education
Graduate -
La Salle Peru High School
La Salle, IL01.1987
Skills
- Customer Relations:
- Customer service for high volume internet-based company
- Answered phones and directed calls in a busy office environment
- Direct sales with #1 goal being customer satisfaction
- Responsible for keeping customers informed of delivery status
- Make appointments and submit billing
- Recruiter and driver trainer for BP Transportation
- Have a great deal of warehouse and production work
- Ran my own business for three years and handled all accounting and booking
- Have janitorial experience from working at an animal shelter
- Also, general maintenance experience in fixing and taking care of equipment
- Organizational/Management:
- Owned and operated private business
- Shipping and receiving regional, national, and international
- Coordinate pick-up and delivery to meet customer needs
- Follow up on claims for shortages and overages
- Process timecards and trip sheets for payroll
- Communication:
- High level of communication skills
- Effectively dealt with customer order inquiries, problems, and deliveries through telephone and internet
- Required to communicate daily with customers and employees through a combination of telephone, computer, and satellite messaging systems
- Export documentation
Certification
- Received Certification in medical coding 2018
- Received a Data Entry Certificate in 1991 from Yuba City Ca.
- Job Placement and Development.
- Certified Medical Administrative assistant
Timeline
Counter Person
Coulours
04.2025 - Current
Material Handler
Car Parts
07.2023 - 04.2024
Shelter Worker
Illinois Valley Animal Rescue
07.2018 - 07.2023
Clerk
Walmart DC
04.2017 - 08.2017
Recruiter
BP Transportation LLC.
08.2013 - 04.2017
Customer Service Lead
Touch of Pink Cosmetics
04.2008 - 12.2009
Proprietor
Diamond Auto Sales
01.2004 - 12.2007
Dispatcher
JCJ Trucing
01.1996 - 11.2003
Graduate -
La Salle Peru High School