ROBERTA MARTINEZ
Summary
Receptionist/Administrative Support who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Server/Customer Service who is excellent at multitasking and staying focused while maintaining high standards of cleanliness.
Overview
13
13
years of professional experience
Work History
Department Lead
Smith's
04.2023 - 08.2024
- Oversaw all aspects of department functions with focus on maintaining high standards.
- Implement solutions for identified areas of improvement.
Personal Shopper
Walmart
10.2022 - 05.2023
- Assisted customers with order placement through various channels.
- Handled inquiries promptly and efficiently.
- Recommended suitable substitutes for out-of-stock products.
- Reported customer issues promptly to Management.
- Maintained engagement with customers to understand their needs.
- Maintained high standards for order accuracy.
- Aided in the collection and packaging of orders.
- Monitored inventory levels of product offerings and availability.
- Partnered with multiple teams to guarantee smooth service execution.
Server
Cracker Barrel
11.2020 - 12.2021
- Take customers detailed orders, make sure customer's food and drinks are to their satisfaction
- Skillfully anticipate and address guests' service needs
- Upsell orders and beverages
- Develop and maintain positive relationships with guests
Cashier
ACE Hardware
02.2020 - 03.2021
- Establish or identify prices of goods, tabulate bills using cash registers, or optical price scanners
- Answer customers' questions, and provide information on returns and exchanges
- Assisted with duties in other areas of the store, restocking items and general assistance with customers
- Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans
Server
Village Inn
01.2018 - 12.2019
- Take customers detailed orders, make sure customer's food and drinks are to their satisfaction
- Skillfully anticipate and address guests' service needs
- Upsell orders and beverages
- Develop and maintain positive relationships with guests
Seasonal Bartender
The Downs Racetrack
04.2017 - 09.2019
- Provided customer service which resulted in returning customers
- Displayed communication skills through one on one contact with customers
- Maintain serving standards and follow all regulations while performing duties
- Cash out all patrons and ensure proper money handling
Applebee's
02.2017 - 04.2018
- Serve food and drink orders quickly and accurately
- Demonstrate strong teamwork and multitasking abilities
- Ensure the cleanliness of dining area and food items before serving
- Assist others in carrying out their part of preparing/serving meals
- Maintain serving standards and follow all regulations while performing duties
- Cash out all patrons and ensure proper money handling
Contract Assignments
State of NM
Santa Fe, NM
10.2011 - 05.2014
- Directed guests and routed deliveries and courier services (NM Attorney General's Office, NMLEA)
- Answered and managed incoming and outgoing calls while recording accurate messages, and properly distributed incoming mail (NMAG, NMLEA)
- Completed data entry, tracked recertification of licenses/enrollment and followed up with incomplete applications for new applicants (NM Department of Health, NM Medical Board)
- Answered and quickly redirected up to 50 calls per hour (NMAG)
- Answered initial consumer concerns and mailed information regarding issue to begin complaint process (NMAG)
Education
High School Diploma -
Santa Fe High School
05-1992
Skills
- Effective Phone Communication
- Customer-Focused Service
- Appointment Management Skills
- Proficient in Multi-Line Systems
- Records Management
- Proficient Interpersonal Communication
- Flexible
- Invoice Management
- HIPAA Regulation Adherence
- Team Development
- Inventory Coordination
- Prioritization skills
- Merchandising understanding
References
References available upon request.
Timeline
Department Lead
Smith's
04.2023 - 08.2024
Personal Shopper
Walmart
10.2022 - 05.2023
Server
Cracker Barrel
11.2020 - 12.2021
Cashier
ACE Hardware
02.2020 - 03.2021
Server
Village Inn
01.2018 - 12.2019
Seasonal Bartender
The Downs Racetrack
04.2017 - 09.2019
Applebee's
02.2017 - 04.2018
Contract Assignments
State of NM
10.2011 - 05.2014
High School Diploma -
Santa Fe High School
Similar Profiles
Chandler SarverChandler Sarver
Grocery Manager at Smith'sGrocery Manager at Smith's
Gauge MattisonGauge Mattison
Overnight Stocker at Smith'sOvernight Stocker at Smith's
Timmy IpockTimmy Ipock
Stocker at Smith'sStocker at Smith's
Emilio MartinezEmilio Martinez
Seafood Clerk at Smith'sSeafood Clerk at Smith's
Mariela E LimaMariela E Lima
Department Lead at FabFitFunDepartment Lead at FabFitFun