Roberta Miller
Schertz,TX
Summary
Dedicated to minimizing loss from employee and customer activities by applying strong skills in observation and investigations. Skilled in dealing with physical confrontations.
Talented asset protection associate highly effective at completing facility patrols, checking belongings and maintaining visible presence in store. Well-coordinated and highly trained professional with knowledge of defensive tactics and excellent conflict management skills. Bringing several years' experience in the field and looking for permanent role with room for advancement. asset protection to me is a very important part of the distribution center because we process all of the freight coming into the warehouse. We deal with the truck drivers in proffwsional manner to help them deliver their freight.
Overview
30
30
years of professional experience
Work History
Asset Protection Associate
Walmart distribution center
New Braunfels, Texas
07.2011 - Current
- Assisted customers with product information and inquiries.
- Monitored CCTV surveillance to detect suspicious activity.
- Executed safety protocols to protect our assets.
- fire system operator/checker.
- processing loads on walmart trailers and over the road trailers through the truck gate in a timly matter.
- Licensing associates with power equipment after the training process.
- In charge of processing damaged hazardous materials in the hazardous waste area.
- Security-making sure everyone walking in has their work identification on them proving they work. Checking bags as the associates leave the facility.
- Change and check fire hoses as needed.
- Clean and check pressures on fire risers.
- Perimeter check aroud the facility.
- Identified shoplifters and apprehended perpetrators according to company policies.
- Conducted investigations related to inventory discrepancies and shrinkage control.
- Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
- Provided assistance in the training of new hires on asset protection procedures.
- Participated in weekly meetings with management teams to discuss loss prevention topics.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to asset protection.
Warehouse Associate
TJX Companies
Las Vegas, Nevada
11.1994 - 01.2011
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Labeled containers correctly for product identification purposes.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Resolved discrepancies between physical count results and system generated reports.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Operated forklifts to fill or empty overhead spaces.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Education
High School Diploma -
Salem High School
06-1984
High School Diploma -
Columbiana County Joint Vocational School
06-1984
Skills
- Package inspection
- Shoplifter apprehension
- Front-end monitoring
- Process Implementation
- Loss prevention experience
- Inventory Control
- Report writing skills
- Security systems expertise
- Risk Management
- Property damage investigation
- Customer Support
- CCTV tracking
- Incident Reporting
- Loss prevention strategies
- Audit conduction
- Detail Oriented
- Compliance Monitoring
- CCTV Monitoring
Timeline
Asset Protection Associate
Walmart distribution center
07.2011 - Current
Warehouse Associate
TJX Companies
11.1994 - 01.2011
High School Diploma -
Salem High School
High School Diploma -
Columbiana County Joint Vocational School
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