Roberta Miller
Torrance,CA
Summary
Dynamic operations leader with extensive experience at DHL Global Forwarding, specializing in process optimization and compliance with U.S. Customs regulations. Proven track record in enhancing operational performance metrics and leading teams to achieve significant productivity gains. Proficient in Cargo Wise and committed to fostering a culture of excellence and accountability.
Overview
39
39
years of professional experience
Work History
Manager, Import Gateway Operations, U.S.A
DHL Global Forwarding
Torrance, CA
11.2023 - 04.2025
- Internal Policy and procedures, for 6 Air AMS CFS Locations
- U.S Customs regulations as it relates to Air AMS, Customs Holds/Inspections, In-bonds and General Order
- Operational Performance Metrics, training and system support
- Systems utilized: Cargo Wise and Descartes
- Collaborated with Business I.T
- And Product teams to develop, test and implement an interface between our CFS Air AMS System and Transportation system
- This increased productivity and visibility to operations and management
Manager of Air Import Operations, U.S.A
DHL Global Forwarding
Torrance, CA
06.2021 - 11.2023
- Internal Policy and procedures, for all U.S
- Locations
- U.S Customs regulations as it relates to Air AMS, Customs Holds/Inspections, In-bonds and General Order
- Operational Performance Metrics, training and system support
- Systems utilized: Cargo Wise and Descartes
- Collaborated with Business I.T
- And Product teams to develop, test and implement an interface between our CDZ and Transportation system
- This increased productivity and visibility to operations and management
Manager, Airfreight Import Gateway and Air Import Operations
DHL Global Forwarding
LAX
06.2004 - 06.2021
- Managed a 7 day/three-shift, Airfreight Gateway and Import Operation, comprising 45 employees
- Union Collective Bargaining Agreement (CBA): Adherence to policy and procedures
- Management of shift bids, overtime allocation and grievances
- US Customs Regulations: LAX location is designated as a CFS Air AMS Facility; adherence to ACAS and Air AMS (HAWB level), Customs Holds/Inspections, In-bonds and General Order
- Dangerous Goods and Hazardous Material – comply with policy and procedures
- Support internal company policies and procedures to increase operational efficiency
- Organized Training schedules for direct reporting employees
- Operational Performance Metrics – on-time Milestone Entry, invoicing, exceptions
- Support Sales with Customer Implementation and onboarding of new business
- Managed the monthly Profit and Loss Statement for AFR Import department
- Vendor Management: Airlines and Trucker, ensuring they comply with our delivery and POD entry requirements and utilize available systems and tools
- Systems utilized: Cargo Wise, Descartes, Ex-Works Dispatch, Pay Cargo, EPIC and Cargo Sprint
- Selected to collaborate with Corporate AFR Product teams to develop, test and implement, Cargo Wise, a new Transportation system
- Cargo Wise, Super User Certification (Bronze)
- Trained and transitioned entire team from previous transportation system to Cargo Wise
- Implemented Ex Works Dispatch with entire team, on all shifts
- Delphi Go-Green CEO Award for Truck Volume Utilization
Account Manager
DHL Global Forwarding
LAX
06.1986 - 05.2004
- Responsible for handling all aspects of Customer (Intel) Customer service and support with recognized strengths in account maintenance, problem-solving, sales and staff support
- Customer service, account maintenance, sales staff support, and root cause analysis with corrective action
- Train, motivate, and supervise Customer Service Employees
- Develop, plan, and conduct audits and variance analysis
- Coordinate with warehouse to maintain accurate inventory
Education
Bachelor’s degree - Business Administration
University of Phoenix
10.1999
Skills
- Leadership and employee management
- Process Optimization
- Operational Performance Metrics
- US Customs Regulation
- ACAS
- Air AMS
- Inventory management
- Microsoft Word
- Excel
- Power Point
- Cargo Wise
- Descartes Air AMS System
- Ex Works Dispatch
Timeline
Manager, Import Gateway Operations, U.S.A
DHL Global Forwarding
11.2023 - 04.2025
Manager of Air Import Operations, U.S.A
DHL Global Forwarding
06.2021 - 11.2023
Manager, Airfreight Import Gateway and Air Import Operations
DHL Global Forwarding
06.2004 - 06.2021
Account Manager
DHL Global Forwarding
06.1986 - 05.2004
Bachelor’s degree - Business Administration
University of Phoenix
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