Roberta Moore
Yukon,OK
Summary
Enthusiastic, hardworking, and creative individual seeking a new career opportunity. Organized and dependable individual successful at managing multiple priorities with a positive attitude.
Overview
25
25
years of professional experience
Work History
Pharmacy Buyer /Inpatient Pharmacy Technician
Bethany Children's Health Center
11.2022 - 01.2024
- Improved pharmacy inventory management by implementing strategic purchasing practices and negotiating with suppliers.
- Reduced medication waste by closely monitoring stock levels and coordinating timely purchases to maintain optimal inventory levels.
- Enhanced supplier relationships through regular communication, resulting in better pricing and more favorable terms for the organization.
- Streamlined order processing by developing a par level, reducing turnaround times for medication orders.
- Analyzed historical usage data to forecast future demand, accurately, preventing stockouts and overstock situations.
- Collaborated with pharmacists to ensure appropriate medication selections, contributing to improved patient outcomes.
- State Technician permit
Customer Service Representative
Mid-Land Mortgage Division Of MidFirst Bank
08.2021 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Head Customer Service Representative
Atwood's
03.2021 - 08.2021
- Enhanced customer satisfaction by streamlining processes and implementing effective communication strategies.
- Reduced customer complaints by proactively addressing issues and providing timely resolutions.
- Developed strong relationships with key clients, leading to increased loyalty and repeat business.
- Collaborated with other departments for seamless coordination of customer service efforts.
Paraprofessional
Yukon Public Schools
08.2020 - 08.2021
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Store Manager in Training
Kirkland’s
02.2019 - 01.2021
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
Store Manager /Pharmacy Technician
Walgreens
09.1998 - 10.2018
- Responsible for all hourly and salaried employees, consisting of 25 to 35 team members.
- Enforced company policies and directives, including daily activities along with State and Federal compliance checks.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Associate of Arts -
Seminole State College
Seminole, OKBachelor of Arts - Interdisciplinary Studies: Allied Health, Business
SWOSU
Weatherford, OKSkills
- Vendor / Product Evaluation
- Supplier Relations
- Purchasing Strategies
- Pharmaceutical Knowledge
References
References available upon request.
Timeline
Pharmacy Buyer /Inpatient Pharmacy Technician
Bethany Children's Health Center
11.2022 - 01.2024
Customer Service Representative
Mid-Land Mortgage Division Of MidFirst Bank
08.2021 - 11.2022
Head Customer Service Representative
Atwood's
03.2021 - 08.2021
Paraprofessional
Yukon Public Schools
08.2020 - 08.2021
Store Manager in Training
Kirkland’s
02.2019 - 01.2021
Store Manager /Pharmacy Technician
Walgreens
09.1998 - 10.2018
Associate of Arts -
Seminole State College
Bachelor of Arts - Interdisciplinary Studies: Allied Health, Business
SWOSU
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