Summary
Overview
Work History
Skills
Timeline
Generic

ROBERTA MOREE

Albuquerque,New Mexico

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience

Work History

CAREGIVER

AMBERCARE
09.2022 - Current
  • Engaged clients through conversation and companionship, promoting independence and meeting social requirements
  • Performed light housekeeping duties including laundry, meal preparation and grocery shopping
  • Developed meaningful relationships with clients, understanding their personal stories and daily routines.

ADMINISTRATIVE ASSISTANT

NM'S BEST LAWN AND LANDSCAPES
09.2021 - Current
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
  • Maintained files and filing, keeping sensitive information confidential
  • Managed calendars to arrange schedules and appointments, coordinating meetings or travel
  • Performed basic bookkeeping duties such as entering financial transactions into accounting system.

ELITE CUSTOMER SERVICE REPRESENTATIVE

T-MOBILE
07.2005 - 08.2021
  • Scheduled appointments and maintained calendars for staff members
  • Delegated and monitored clerical functions to optimize daily workload
  • Provided efficient and courteous service to customers at all times
  • Responded quickly to meet customer needs and resolve problems
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Created detailed documentation of each interaction with customers including notes on account history
  • Assisted with training new employees on the company's procedures for handling customer inquiries
  • Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner.

Skills

  • Time Management
  • Dependable and Responsible
  • Verbal and Written Communication Skills
  • Multitasking and Organization
  • Sales Expertise
  • Account Management
  • Office Equipment Proficiency
  • Customer Consulting

Timeline

CAREGIVER

AMBERCARE
09.2022 - Current

ADMINISTRATIVE ASSISTANT

NM'S BEST LAWN AND LANDSCAPES
09.2021 - Current

ELITE CUSTOMER SERVICE REPRESENTATIVE

T-MOBILE
07.2005 - 08.2021

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ROBERTA MOREE