Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Roberta Morrison

Quarry Salt Spring, Montego Bay, St. James

Summary

My career aim is to work as a Customer Service Representative and Collection Agent in a reputable company that is seeking an advanced, proficient, refined and strong team player and leader, that will provide the clients with exceptional service. I am a focused and results-orientated professional with over 1 year experience in a progressively responsible position. Enthusiasm, responsibility and great work ethic are some of the qualities I bring, along with my great organizing and multitasking skills. My previous job experiences and other professional abilities will help me to contribute greatly to the advancement of your company.

Overview

5
5
years of professional experience

Work History

Receptionist

Hair Palace
Church Street, Montego Bay
09.2019 - 12.2023
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.
  • Followed up with customers after an appointment was completed to ensure satisfaction with service provided.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Updated reports and daily logs for management use and permanent files.

Collections Agent

Teleperformance
1 Mangrove Way, Montego Bay
09.2018 - 07.2019
  • Contacted customers with delinquent accounts to solicit payment.
  • Resolved balance errors using accounting software.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Updated account status records and collection efforts.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Attended weekly meetings with internal departments to discuss progress on collections efforts.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Monitored overdue accounts using automated information systems.
  • Recorded information about customers' financial status and collections status efforts.

Education

High School Diploma -

The Learners Centre
15 Barracks Road, Montego Bay
07-2017

Business Studies

St James High School
Cottage Road
12-2015

Skills

  • Leadership
  • Adaptability
  • Problem Solving
  • Analytical Skills and Critical Thinking
  • Team Player
  • Communication
  • Active Listening
  • Computer literacy

Affiliations

  • Participated in the annual Marine Costal Clean Up
  • Sangster's 5k Run/Walk

References

References available upon request.

Timeline

Receptionist

Hair Palace
09.2019 - 12.2023

Collections Agent

Teleperformance
09.2018 - 07.2019

High School Diploma -

The Learners Centre

Business Studies

St James High School

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Roberta Morrison