Robert A. Navarro
Summary
Results-driven professional with a strong background in sales and customer service, dedicated to leveraging operational skills to support organizational objectives. Proven ability to foster collaboration and achieve measurable results while adapting to evolving challenges. Expertise in communication, relationship-building, and problem-solving ensures consistent delivery of high standards and reliability. Committed to enhancing team performance and contributing effectively to organizational success.
Overview
24
24
years of professional experience
Work History
Sales Service Representative
Cintas
06.2023 - Current
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
General Manager
Portillo's
09.2016 - 06.2023
- Responsibilities include the overall operations of the restaurant and the development of my AGM, 3 managers and upward of 100 team members. Task include holding 1-1's with management team, coaching and development, and setting SMART goals for them. Overseeing the hiring and training of all staff, ongoing cross training, and development of shift leads Sending weekly recap on P&L to MM.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Multi-Unit Manager
Chicagoland Wing Kings LLC Wing Stop
11.2012 - 09.2016
- Responsibilities include the overall profit & loss of 10 locations, hiring and training of all employees, succession planning to ensure bench strength for future development. Set goals for each location, measure the success of each location. Hold weekly conference calls and monthly meetings focusing on unit operations and system management.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
Assistant Manager
Stir Crazy Fresh Asian Grill
04.2012 - 11.2012
- Responsibilities included day-to-day operations of a full-service sit-down restaurant with a staff of 21 team members. Tasks included team schedules, weekly bar ordering and inventory, also oversaw all training courses for FOH and BOH (Back of House) staff.
General Manager
BYO Burger Group The Counter Custom Built Burgers
06.2008 - 04.2012
- Responsibilities included day-to-day operations of a full-service sit-down restaurant with a staff of 3 managers and 30 team members. Completed weekly profit and loss statement, hiring, training, bar and food ordering, inventory management, as well as assisted in the development of bar and burger of the month menu. Pro team lead assisting new franchisee with store opening in San Diego.
Assistant Manager
Potbelly Sandwich
01.2004 - 01.2008
- Responsibilities included day-to-day operations of restaurants. Tasks included team schedules, ordering, weekly team meetings and weekly inventory. I assisted as member of the opening training team for two new locations. Final position was AGM at Midway Airport -company's busiest location.
Assistant Manager
Baja Fresh Mexican Grill
01.2002 - 01.2004
- I worked my way through the crew ranks, promoted to Shift Manager within 3 months and then promoted to Assistant Manager in June 2003. Responsibilities included managing shifts, team schedules, daily ordering, and team training. I was part of the company's opening team - assisting with several new store openings.
Education
High School -
Saint Joseph High School
01.2002
Associate of Science - Business
College of DuPage
Glen Ellyn, IL05-2007
Skills
- Goal oriented
- Paperwork processing
- Leads prospecting
- Process improvements
- Business development
- Teamwork
- Problem-solving skills
- Reliability
- Customer relations
- Self motivation
- Data entry
- Multitasking Abilities
Languages
Spanish
Professional Working
Timeline
Sales Service Representative
Cintas
06.2023 - Current
General Manager
Portillo's
09.2016 - 06.2023
Multi-Unit Manager
Chicagoland Wing Kings LLC Wing Stop
11.2012 - 09.2016
Assistant Manager
Stir Crazy Fresh Asian Grill
04.2012 - 11.2012
General Manager
BYO Burger Group The Counter Custom Built Burgers
06.2008 - 04.2012
Assistant Manager
Potbelly Sandwich
01.2004 - 01.2008
Assistant Manager
Baja Fresh Mexican Grill
01.2002 - 01.2004
High School -
Saint Joseph High School
Associate of Science - Business
College of DuPage
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