Roberta Null

• Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. 
• Kept records of room availability and guests' accounts, manually or using computer.
• Contacted housekeeping or maintenance staff when guests reported problems.
• Assisted guests with any special request during their visits.
• Greeted all guests in a courteous and professional manner.
• Fostered strong working relationships with all hotel departments.
• Directed the daily activities of the 25+ member housekeeping and maintenance team

• Eligibility specialist for the Best Beginnings Child Care Scholarship program, manage caseload, referrals using NACCRAware system to families seeking child care providers, report statistics and program activity, processing monthly invoices, data entry into state data base (CCUBS).

• Verified information reported by student and family to the US Department of Education in establishing eligibility for Federal and State financial aid in the form of grants, Scholarships, and loans.

• Provided career counseling to job seekers visiting the One Stop Career Center.
• Maintained an average caseload of 93 Welfare Transition Program participants, which required completing a wide variety of forms, case narrative, client paper field as well as the state electronic case file in a timely and accurate manner.
• Provide customer service to a very diverse client base.

• All Front Desk duties including night audit and supervision of tea
  members.
• Worked with Sales Team in generating revenue and providing outstanding customer service.

• Maintained employee records, timecards, and payroll.  Assisted with Safety Training in housekeeping department.

• Assisted with purchasing of supplies for the daily breakfast, guest room amenities, and all departments supplies. 

General Manager

• All duties listed above.