Roberta Parrish

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Displayed merchandise by arranging in appealing ways to boost sales.

• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Created and maintained safe and secure work environments for employees.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
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• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Maintained clean sales floor and straightened and faced merchandise.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Helped customers complete purchases, locate items, and join reward programs.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Prioritized helping customers over completing other routine tasks in store.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Took early retirement to take care of my elderly parents in Arizona. My dad had progressive subnuclear palsy ( cousin to parkinson) he passed away 10-2009. was with him til the end of life.

• My mother has been with cardiovascular dementia took care of her til her end of life 1-2014

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Documented vitals, behaviors, and medications in client medical records.
• Maintained clean, safe, and well-organized patient environment.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Also hired other caregivers to help and was responsible that they were doing the job right and provided their work Sch and did the payroll and gave them their checks.
• In the meantime my oldest son was diagnosed with mesothelioma in December of 2010 and passed away from that disease 8-2011 at the age of 36. Also was there with him at time of his treatments and passing. My mom was in Seattle at that time so we could be with during his treatments here at the Mayo Clinic. He didn't want to know what stage he was in . I knew, it was Stage 4.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
• Answered constant flow of customer calls with minimal wait times.
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Provided primary customer support to internal and external customers.
• Greeted customers and listened closely to problems described to determine solutions.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Reviewed associate performance to identify training needs.
• Responded to customer calls and emails to answer questions about products and services.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Tracked customer service cases and updated service software with customer information.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• our most stressed time was when we had major outages and our phones were ringing off the hook imputing locations and dangerous situations in the system for dispatchers to send crews etc . Was head cashier responsible For the company wide deposits to the bank and had to resolve non balancing issues if we had outages and did corrections to fix the issues on our customers side .