ROBERT A. PATELLA
Milford,PA
Summary
Accomplished and results-driven healthcare operations leader with extensive experience in managing hospital-based support services, driving organizational efficiency, and improving patient outcomes. Proven success in strategic planning, project management, performance optimization, financial analysis, and regulatory compliance. Valued for building and leading high-performing teams, managing multimillion-dollar vendor contracts, and executing complex initiatives in fast-paced healthcare environments.
Overview
10
10
years of professional experience
Work History
Director of Operations & Support Services
Bon Secours Charity Health System
02.2022 - Current
- Direct day-to-day operations across multiple departments, including Rehabilitation Services (PT, OT, Speech), Environmental Services, Food & Nutrition, Patient Transport, Radiology, LTC, Occupational Health, and Biomedical Engineering.
- Collaborate on major system initiatives involving new technology implementation, facility upgrades, and large-scale construction and renovation projects.
- Manage departmental staffing, budgets, resource allocation, quality and policies.
- Supervise and mentor over 10 Director-level leaders, promoting cross-functional collaboration and professional development.
- Ensure regulatory compliance, service quality, and operational excellence across all managed departments.
- Provide strategic oversight and operational support for a $200M+ system-wide partnership with Philips North America.
Financial & Operations Analyst
Bon Secours Charity Health System
01.2018 - 01.2022
- Created financial models to evaluate the viability of new service lines and clinical procedures.
- Partnered with senior leadership to design and implement cost-containment strategies, resulting in significant operational savings through optimized labor management.
- Developed comprehensive reports on productivity trends, budget variances, and departmental expenditures.
- Assisted with departmental budget planning, capital expense tracking, and monthly financial close activities.
- Coordinated with department heads on performance improvement initiatives and developed corrective action plans.
- Supported audit preparation and grant application processes by compiling and reviewing required documentation.
Administrative Resident
Good Samaritan Hospital
06.2017 - 12.2017
- Attended executive leadership meetings and strategic planning sessions, gaining exposure to healthcare administration at the system level.
- Participated in projects focused on clinical service integration, market expansion, and operational development.
- Conducted service line evaluations to assess performance and identify areas for improvement.
- Designed and presented a formal proposal for a hospital-wide employee recognition program.
- Led employee engagement initiatives, including surveys and focus group facilitation.
- Performed competitive market analysis to benchmark performance against regional healthcare providers.
Mental Health Technician
Bon Secours Community Hospital
02.2016 - 05.2017
- Monitored and documented patient vitals and behavioral observations in compliance with clinical protocols.
- Led therapeutic group sessions to support patients in a structured psychiatric care environment.
- Provided direct assistance during patient admissions and discharges, ensuring accurate documentation.
- Entered clinical notes and updated patient records within the electronic medical records (EMR) system.
- Conducted safety searches, managed personal belongings, and enforced patient safety policies.
- Scheduled psychiatric and detox consultations in coordination with nursing and medical staff.
Education
LNHA Candidate -
SUNY Canton
Online12.2024
Master of Healthcare Administration -
University of Scranton
Scranton, PA12.2017
Bachelor of Science - undefined
East Stroudsburg University
East Stroudsburg, PA08.2014
Skills
- Project management
- Process improvement
- Operations management
- Strategic planning and execution
- Decision-making
- Team leadership
- Teamwork and collaboration
- Staff management
- Hiring and onboarding
- Schedule management
- Financial controls implementation
- Budget management
Timeline
Director of Operations & Support Services
Bon Secours Charity Health System
02.2022 - Current
Financial & Operations Analyst
Bon Secours Charity Health System
01.2018 - 01.2022
Administrative Resident
Good Samaritan Hospital
06.2017 - 12.2017
Mental Health Technician
Bon Secours Community Hospital
02.2016 - 05.2017
Bachelor of Science - undefined
East Stroudsburg University
LNHA Candidate -
SUNY Canton
Master of Healthcare Administration -
University of Scranton
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