Roberta Pelletier
Elkhart,IN
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Dialer/Administrative Assistant
Imagine Financial LLC
08.2023 - 02.2024
- Improved agent retention rates by incorporating ongoing feedback into dialer system updates and enhancements, fostering a more user-friendly experience for team members tasked with operating the platform on a daily basis.
- Enhanced customer satisfaction ratings by refining call scripts based on feedback from agents and customers alike.
- Streamlined processes between departments by integrating the dialer system with CRM platforms, facilitating seamless information sharing among teams involved in customer outreach efforts.
- Trained new agents on dialer functions and best practices, enhancing team productivity levels.
- Consistently met or exceeded monthly quota objectives through strategic use of the dialer system to maximize agent productivity levels while minimizing downtime between calls.
- Ensured data security and integrity within the dialer environment by implementing robust controls and safeguards designed to protect sensitive customer information from unauthorized access.
- Collaborated with sales teams to develop targeted calling lists and strategies that maximized lead generation.
- Increased contact rates by implementing efficient dialer strategies and optimizing campaigns.
- Ensured optimal workflow by monitoring agent performance and adjusting dialing parameters accordingly.
- Maintained accurate records of calls placed and received.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Collected personal information from customers to accurately document requests.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Elementary School Teacher
Community Baptist Christian School
07.2016 - 07.2023
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
- Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
- Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
- Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Taught core subjects of math, science, technology, and history.
- Organized extracurricular activities such as field trips and special events, enriching the educational experience for all students involved.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
- Administered various reading tests and determined student reading levels based on assessment findings.
- Met with parents to review Individualized Education Plans for at-risk students.
- Pursued professional development during summer months to maintain certification and extend skills.
- Cultivated positive classroom atmosphere, implementing behavior management techniques.
- Boosted reading proficiency with targeted phonics instruction.
- Fostered love of reading in students by curating classroom library with wide range of genres and levels.
- Facilitated parent-teacher conferences to discuss student progress and strategies for improvement.
- Improved parental involvement through regular newsletters and updates on classroom activities and student achievements.
- Enhanced communication skills among students with daily interactive activities.
- Initiated reading mentor program, pairing older and younger students to improve literacy skills.
- Coordinated with special education team to develop Individualized Education Programs (IEPs) for students with special needs.
- Built positive relationships with parents to involve families in educational process.
- Provided regular feedback to students on progress and assigned grades based on performance.
- Retained student interest and maximized receptive learning.
Car Deal and Stips Filer
The Auto Park, Inc.
09.2014 - 03.2016
- Reduced misplaced documents by maintaining a clean and organized filing area, ensuring proper storage of important files.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Maintained physical and computer-based filing systems.
- Ensured compliance with industry regulations by maintaining accurate documentation for audits and inspections.
- Improved overall office efficiency by consistently updating and maintaining a comprehensive filing system, ensuring quick access to essential information.
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Provided exceptional customer service by quickly fulfilling requests for specific documents from clients or other departments.
- Maintained strict confidentiality while handling sensitive documents, protecting client privacy and company reputation.
- Collaborated on a team to overhaul outdated filing systems, resulting in improved accessibility of vital information.
- Expedited the retrieval process with an efficient digital filing system, enhancing overall productivity within the office.
- Trained new employees on proper filing procedures and protocols, promoting consistency across the organization.
- Improved file organization by implementing a color-coded system for easy identification and retrieval.
Education
Bachelor of Science - Elementary Education
Pensacola Christian College
Pensacola, FL05.1993
High School Diploma -
Granger Christian Schools
Granger, IN05.1988
Skills
- Goal-Oriented
- Persuasive Speaking
- Performance Tracking
- CRM Software
- Script Memorization
- Excellent Phone Demeanor
- Front Desk Operations
- Computer Skills
- Clear Communication
- Typing Skills
- Professional Communication
- Flexible Schedule
- Telephone reception
- Client Service
- Follow-up skills
- Records Management
- Schedule Coordination
- Recordkeeping
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Listening Skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Troubleshooting skills
- Organizational Skills
- Team Collaboration
- Effective Communication
- Decision-Making
- Team building
- Self Motivation
- Goal Setting
- Appointment Scheduling
- Professionalism
- Continuous Improvement
- Customer Retention
- Telephone Etiquette
- Professional Demeanor
Timeline
Dialer/Administrative Assistant
Imagine Financial LLC
08.2023 - 02.2024
Elementary School Teacher
Community Baptist Christian School
07.2016 - 07.2023
Car Deal and Stips Filer
The Auto Park, Inc.
09.2014 - 03.2016
Bachelor of Science - Elementary Education
Pensacola Christian College
High School Diploma -
Granger Christian Schools
Similar Profiles
Robert Ferenci HadlowRobert Ferenci Hadlow
Logistics Supervisor at Bee Imagine LLCLogistics Supervisor at Bee Imagine LLC
Shannon BrockertShannon Brockert
Licensed Clinical Therapist at Imagine Counseling, LLCLicensed Clinical Therapist at Imagine Counseling, LLC
Lucy AlvarezLucy Alvarez
Billing Coordinator at Imagine Therapies, LLCBilling Coordinator at Imagine Therapies, LLC