Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roberta Presha

Bristol,FL

Summary

Accomplished Food Service Director dedicated to increasing sales, diversifying menus and optimizing policies to transform food service operations. Quality-oriented and decisive leader with proactive approach. Results-driven leader with solid background in food service planning, sales and management. Hardworking, ambitious and resourceful with clear understanding of business priorities and best practices.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Food Service Director

Aramark
08.2022 - 03.2024
  • Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
  • Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
  • Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
  • Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
  • Implemented staff training programs to improve culinary skills and knowledge of food safety procedures.
  • Conducted regular performance evaluations for food service employees, promoting professional growth and development opportunities.
  • Optimized workflow processes by analyzing data on staff performance, customer feedback, and sales trends to make informed decisions about staffing levels and work schedules.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maximized quality assurance by completing frequent line checks.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Business Care

Teleperformance USA
07.2012 - 08.2022
  • Contributed to company growth by identifying new business opportunities through proactive client outreach and diligent market analysis.
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Improved efficiency within the team by identifying opportunities for process optimization and implementing necessary changes promptly.
  • Maintained up-to-date knowledge about industry trends and emerging technologies, enabling informed recommendations for clients'' unique needs.
  • Received and responded to inbound customer inquiries via phone, email and text.
  • Identified root cause of inquiries by asking probing questions to determine best solution.
  • Used client-specific tools to research inquiries, document customer interactions and issue resolutions.
  • Exceeded performance targets consistently by prioritizing workload effectively and focusing on high-impact tasks first.
  • Developed strong relationships with key business partners, fostering collaboration and trust among stakeholders.
  • Assisted customers in resolving potential product or service-related issues.
  • Troubleshot technical issues related to products and services.

Customer Service Representative

Sprint
11.1999 - 06.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Correctional Officer

Department Of Corrections
06.1990 - 11.1999
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.

Education

Criminal Justice - Law Enforcement

Chipola College
Marianna, FL
06.1989

Skills

  • Ordering and Purchasing
  • Staff Training and Development
  • Sanitation Standards
  • Staff Leadership
  • Food presentation
  • Staff Supervision
  • Meal Planning
  • Inventory Management
  • Quality Assurance
  • Allergen awareness
  • Sales Planning
  • Employee Scheduling
  • Facility Management
  • Policy Implementation

Certification

  • Servsafe managements instructor - 5 years

Timeline

Food Service Director

Aramark
08.2022 - 03.2024

Business Care

Teleperformance USA
07.2012 - 08.2022

Customer Service Representative

Sprint
11.1999 - 06.2012

Correctional Officer

Department Of Corrections
06.1990 - 11.1999

Criminal Justice - Law Enforcement

Chipola College

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Roberta Presha