Roberta Ramirez
San Antonio,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
Work History
Interim Supervisor
CVS/caremark
10.2023 - Current
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Streamlined workflow processes for improved operational efficiency and reduced downtime.
- Boosted employee morale through effective communication, feedback, and recognition initiatives.
- Provided timely feedback on performance metrics, enabling employees to identify areas of improvement proactively.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Prior Authorization Coordinator
CVS/caremark
05.2016 - Current
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
- Expedited the approval process for vital medications by maintaining a strong working relationship with insurance providers.
- Reduced errors in documentation by meticulously reviewing medical records and verifying patient information.
- Increased team efficiency by providing comprehensive training on prior authorization procedures for new hires.
- Saved patients time and frustration by proactively resolving any issues or discrepancies in their medication coverage.
Skills
- Effective Leadership
- Meeting facilitation
- Employee Development
- Business Development
- Training and mentoring
Timeline
Interim Supervisor
CVS/caremark
10.2023 - Current
Prior Authorization Coordinator
CVS/caremark
05.2016 - Current