Roberta Ramirez
Torrance,CA
Summary
Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff.
Overview
22
22
years of professional experience
Work History
Patient Service Representative II
Children's Hospital of Los Angeles
Los Angeles, CA
08.2021 - Current
- Assisted with the completion of medical forms and records.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Answered patient questions and fielded complaints to resolve issues.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Verified demographics and insurance information to register patients in computer system.
- Explained various admission forms and policies, acquiring signatures for consent.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Assistant Store Manager
Mattel American Girl Los Angeles
Los Angeles, CA
02.2020 - 07.2021
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Achieved adequate staffing by handling scheduling of store shifts.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Monitored progress by establishing plans, budgets and measuring results.
Department Sales Manager
Mattel American Girl
Los Angeles, CA
11.2007 - 01.2020
- Conducted regular meetings with the sales team to review performance objectives.
- Managed inventory levels, ensuring adequate supply of products for sale.
- Collaborated with other departments such as marketing, finance, operations.
- Prepared reports on weekly, monthly, quarterly basis regarding sales performance.
- Developed incentive programs for employees based on their performance results.
- Increased departmental sales, implementing strategic sales and marketing initiatives to drive growth.
- Managed team execution of key initiatives to maintain operational excellence within department.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
Retail Supervisor
Bed, Bath and Beyond
Los Angeles, CA
10.2002 - 05.2013
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Ensured compliance with all safety regulations, policies and procedures.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Conducted regular performance reviews with staff members to provide feedback on their progress.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Supervised work of cashiers, training new team members and monitoring performance.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Utilized POS systems and inventory management software to streamline operations and improve accuracy.
- Supervised team of 10-12 retail associates, ensuring high-quality customer service and operational efficiency.
After School Teacher
YMCA of Los Angeles
Los Angeles, CA
06.2003 - 08.2006
- Supervised a group of 10-15 children in an after school program setting.
- Assisted students in completing homework assignments and projects.
- Established relationships with parents to ensure open communication about their child's progress.
- Organized and facilitated field trips to local museums and other educational sites.
- Offered one-on-one tutoring sessions for those who needed additional support outside of class time.
- Built and strengthened positive relationships with students, parents and teaching staff.
Education
High School Diploma -
El Camino Real High School
Woodland Hills, CA06-1995
Some College (No Degree) - Liberal Arts and General Studies
Los Angeles City College
Los Angeles, CASkills
- Language fluent in verbal and written Spanish
- Handle heavy telephone volumes
- Patient intake and triaging referrals
- Working in partnership with Nurses and Doctors to schedule new, follow up,complex patients
- Strong Project management abilities
- Organizational Efficiency
- Customer Relationship Management
- Administrative Support
- Problem-solving abilities
- Team Collaboration
Accomplishments
- Employee of the quarter for thinking outside the box at CHLA Orthopaedics
Timeline
Patient Service Representative II
Children's Hospital of Los Angeles
08.2021 - Current
Assistant Store Manager
Mattel American Girl Los Angeles
02.2020 - 07.2021
Department Sales Manager
Mattel American Girl
11.2007 - 01.2020
After School Teacher
YMCA of Los Angeles
06.2003 - 08.2006
Retail Supervisor
Bed, Bath and Beyond
10.2002 - 05.2013
High School Diploma -
El Camino Real High School
Some College (No Degree) - Liberal Arts and General Studies
Los Angeles City College
Similar Profiles
JESSICA RODRIGUEZJESSICA RODRIGUEZ
Physical Therapist Aide at Children's Hospital of Los Angeles, CHLAPhysical Therapist Aide at Children's Hospital of Los Angeles, CHLA
Tanya SolorioTanya Solorio
Volunteer (Volunteer Resources) at Children's Hospital of Los AngelesVolunteer (Volunteer Resources) at Children's Hospital of Los Angeles
Viviana CazaViviana Caza
Care Partner at Children's Hospital of Los AngelesCare Partner at Children's Hospital of Los Angeles
Daniel PerezDaniel Perez
Hospital Service Technician at Children's Hospital of Los AngelesHospital Service Technician at Children's Hospital of Los Angeles
NORELLE SIMPSONNORELLE SIMPSON
Lead Background Vocalist at RihannaLead Background Vocalist at Rihanna