Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
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Roberta Richardson

Roberta Richardson

North Bend,OR

Summary

Proven team player with over two decades of experience in customer-facing roles at Starbucks Coffee Company, Olive Garden, and Anderson Travel Agency. Excelled in creating personalized customer experiences and efficiently managing transactions, showcasing strong cash handling and empathetic service skills. Achieved significant improvements in customer satisfaction through dedication and a results-driven approach.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

58
58
years of professional experience

Work History

Barista

Starbucks Coffee Company
11.2006 - Current
  • Maintain a clean and organized workspace for optimal productivity and safety.
  • Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interact with customers during hectic periods to promote fun, positive environment.
  • Contribute to a positive team environment through effective communication and collaboration with colleagues.
  • Worked in Melbourne, Florida for 3.5 years before moving to Boulder area
  • Worked in Boulder, Colorado for 13.5 years before moving to North Bend

Server

Olive Garden
04.1988 - 10.2006
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked in Merritt Island for 5 years
  • Worked in West Melbourne for 13 years

Travel Agent

Anderson Travel Agency
04.1966 - 03.1988
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Grew up in the family business, started on school holidays as a child stamping brochures and filing. Parents taught me everything that I needed to know as I grew.

Education

High School Diploma -

Titusville High School
Titusville, FL
05.1976

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Customer Service
  • Work Ethic and Integrity

Accomplishments

I was Plenary Guardian and Health Care Surrogate for both parents for 5 years, then after my mother passed I was for my father for another 5 years.

Caregiving at home at first with other family members before my parents needed to go into assisted living, my sister and I inspected facilities and had our parents choose from the best.

Both parents had arthritis and heart problems, Father had Alzheimers with dementia, OCD and agression for a time. Mother had Parkinson's, Glaucoma and Barrett's Esophagus.

Hobbies

Completed Master Gardener Course in the mid 1990s, volunteered for one year with Agricultural Extension Office

Certified SCUBA in the 1980s PADI

Modeled for artists for 8 years in the 2000s

Working member Sunseed Natural Food Co-op in Cocoa Beach, late 2000s

Timeline

Barista

Starbucks Coffee Company
11.2006 - Current

Server

Olive Garden
04.1988 - 10.2006

High School Diploma -

Titusville High School

Travel Agent

Anderson Travel Agency
04.1966 - 03.1988
Roberta Richardson