Roberta Rouns
Lewistown,Montana
Summary
Detail-oriented professional specializing in compliance and rehabilitation services. Skilled in identifying regulatory gaps, documenting compliance efforts, and managing case files. Committed to fostering effective communication among stakeholders to support successful rehabilitation outcomes. Pursuing Bachelor's in Environmental Sciences to change career paths, mixing what I love, the outdoors, with what I know, law, compliance enforcement, structure, and conservation and sustainability.
Overview
9
9
years of professional experience
Work History
Compliance Officer
Compliance Monitoring Systems
Lewistown
10.2022 - 05.2025
- Conducted compliance assessments to identify regulatory risks and gaps.
- Assisted in developing training programs for staff on compliance procedures.
- Identified gaps in existing controls and recommended corrective actions as needed.
- Investigated potential violations of applicable rules and regulations.
- Conducted regular meetings with probationers to review progress and compliance.
- Prepared detailed reports on probationer behavior and rehabilitation efforts.
- Collaborated with community agencies to support probationer reintegration.
- Supervised cases referred to court.
- Created, organized and maintained files, case notes and electronic databases.
- Worked in collaboration with offenders to fully participate in rehabilitation planning.
- Facilitated communication between probationers, their families, employers, law enforcement officers, attorneys, social workers, and other stakeholders involved in the process.
- Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
- Prepared detailed reports on probationer progress and compliance for court reviews and hearings.
- Implemented electronic monitoring systems, including GPS and alcohol monitoring devices, to track probationer compliance.
Secretary and Bookkeeper
Brickyard Diesel Repair
Lewistown
03.2020 - 12.2022
- Managed daily office operations and maintained organized filing systems.
- Coordinated scheduling for appointments and service requests effectively.
- Assisted customers with inquiries and provided information about services.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Updated contact lists on a regular basis; created new contacts as needed.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Managed daily financial transactions and maintained accurate records.
- Reconciled bank statements and ensured accuracy of account balances.
- Processed payroll and tracked employee hours effectively.
- Processed accounts payable and receivable transactions.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Generated invoices for clients and tracked payments received from customers.
- Performed month-end closing activities.
Program Assistant- Juvenile Probation
State of Montana
Lewistown
12.2018 - 04.2021
- Assisted in the preparation of program materials and documentation for meetings.
- Managed communication between team members and external stakeholders effectively.
- Maintained accurate records of program activities and participant information consistently.
- Supported budget tracking and resource allocation for multiple projects simultaneously.
- Assisted management with planning and logistics for program activities.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Coordinated logistics for activities and events.
- Coordinated community outreach programs to enhance local engagement.
- Supervised daily operations of volunteer activities and staff assignments.
- Provided guidance and support to community service workers.
- Maintained safety and security protocols during shifts and interactions with youth.
- Documented incidents and behavior observations in electronic case management systems.
- Participated in regular team meetings to discuss caseloads, new policies and procedures.
- Provided individualized case management services including referrals to appropriate resources such as job training, substance abuse treatment, counseling.
Certified Nursing Assistant
Valle Vista Manor
Lewistown
09.2016 - 12.2018
- Provided direct patient care and assistance with daily living activities.
- Monitored and documented patient vital signs and health status.
- Assisted nursing staff with medical procedures and treatments.
- Communicated effectively with patients, families, and healthcare team members.
- Maintained a clean and safe environment for residents at Valle Vista Manor.
- Supported residents in mobility and physical exercises as directed by care plans.
- Educated patients on personal hygiene practices and nutritional needs.
- Collaborated with multidisciplinary teams to enhance patient care plans.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Cleaned and sanitized patient rooms according to established protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
High School Diploma -
Fergus High School
Lewistown, MT05-2011
Some College (No Degree) - Petroleum Engineering
Montana Tech
Butte, MTBachelor of Science - Environmental Sciences And Conservation
Southern New Hampshire University
Hooksett, NHSkills
- Compliance assessments
- Regulatory risk analysis
- Electronic monitoring systems
- Case management
- Documentation management
- Report writing
- Effective communication
- Time management
- Policy enforcement
- De-escalation techniques
- Offender supervision
- Motivational interviewing
- Support rehabilitation
- Account reconciliation
- Bookkeeping practices
- Data entry accuracy
- Scheduling management
References
References available upon request.
Timeline
Compliance Officer
Compliance Monitoring Systems
10.2022 - 05.2025
Secretary and Bookkeeper
Brickyard Diesel Repair
03.2020 - 12.2022
Program Assistant- Juvenile Probation
State of Montana
12.2018 - 04.2021
Certified Nursing Assistant
Valle Vista Manor
09.2016 - 12.2018
High School Diploma -
Fergus High School
Some College (No Degree) - Petroleum Engineering
Montana Tech
Bachelor of Science - Environmental Sciences And Conservation
Southern New Hampshire University