Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Roberta Russell

Fort McDowell,AZ

Summary

MA, having completed the Medical Assistant program and also a degree from Arizona College, has additional experience in customer relations. I am known for dedication to providing premium care.

Reliable Commercial Cleaner thrives in fast-paced, challenging environments and ambitiously works under pressure. Consistently strives for excellence to maximize customer satisfaction.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Commercial Cleaner

Aloha Cleaning Services LLC
Scottsdale, Arizona
01.2022 - Current
  • Washed windows, walls, and ceilings to ensure a clean environment for customers.
  • Cleaned and sanitized restrooms using appropriate cleaning products.
  • Removed trash from bins and disposed of it properly according to regulations.
  • Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
  • Prepared rooms for events by setting up chairs and tables in an orderly fashion.
  • Reported any damages or malfunctions observed while performing duties to supervisor.
  • Kept records of hours worked, supplies used, and tasks completed each day.

Medical Office Assistant

MDVIP
Scottsdale, Arizona
12.2021 - 02.2022
  • Greeted patients and visitors in a professional and friendly manner.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Collected payments from patients for services rendered.
  • Prepared patient charts prior to each appointment.
  • Provided guidance to patients regarding their care plan or treatment options.
  • Ensured that all required paperwork was completed accurately prior to submitting it for processing.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Provided education to patients about their medications or treatments.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Registered patients and scheduled appointments.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Received and screened telephone calls and visitors by determining or addressing needs.

Medical Assistant

OptumCare
Fountain Hills, AZ
01.2018 - 10.2021
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Collected samples from patients for laboratory testing purposes.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Medical Assistant

Thinique Medical Weightloss
Scottsdale, AZ
  • Taking Patients Vitals
  • Phlebotomy
  • Injections
  • Patient Scheduling
  • EHR Usage
  • Inventory
  • Restocking Rooms
  • Able to read and use Tanita Scale

Medical Assistant

Medi-Weightloss Clinic
Scottsdale, AZ
  • Taking Patients Vitals
  • Stocking/Cleaning Patient Exam Rooms
  • Answering Phones
  • Phlebotomy
  • Injections
  • Patient Scheduling
  • EMR Usage
  • First Aid

Sale Associate

Charlotte Russe
Peoria, AZ
  • Inventory Stocking
  • Answering Phones
  • Daily Customer Relations & Interactions
  • Miscellaneous Administrative Tasks
  • Pricing of New Inventory
  • Resolved Customer Issues
  • Strong Communication Skills

Education

Associate Degree - Occupational Science

Arizona College
Mesa, AZ
01.2014

Diploma - Medical Assistant

Everest College
01.2012

Some College -

Glendale Community College
01.2007

High School Diploma -

Salt River High School
01.2007

Skills

  • Housekeeping skills
  • Problem-solving capabilities
  • Team Training
  • Strong Work Ethic
  • Self Motivation
  • Organizational Skills
  • Multitasking
  • Continuous Improvement
  • Professionalism
  • Active Listening
  • Taking Patient Vitals
  • Medical Billing & Coding
  • Medical Records Management
  • Data Entry (41 WPM)
  • Microsoft Office
  • Suture Removal
  • Bookkeeping & Filing
  • Blood Draws
  • Injections
  • Tray Set-ups
  • CPR Certified
  • First-Aid
  • Patient Scheduling
  • Ancillary Testing
  • Patient Education
  • Autoclaving
  • HIPPA & OSHA
  • Wound Cleaning
  • Medisoft & EMR
  • Phlebotomy
  • EHR Usage
  • Inventory
  • Restocking Rooms
  • Able to read and use Tanita Scale
  • Strong Communication Skills

Accomplishments

  • Played WBA for Lady Elite 1's 2017-2019

Certification

  • Level One IVP Clearance Card Issued: 10/02/2024 Expires: 10/02/2030

Timeline

Commercial Cleaner

Aloha Cleaning Services LLC
01.2022 - Current

Medical Office Assistant

MDVIP
12.2021 - 02.2022

Medical Assistant

OptumCare
01.2018 - 10.2021

Medical Assistant

Thinique Medical Weightloss

Medical Assistant

Medi-Weightloss Clinic

Sale Associate

Charlotte Russe

Associate Degree - Occupational Science

Arizona College

Diploma - Medical Assistant

Everest College

Some College -

Glendale Community College

High School Diploma -

Salt River High School

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Roberta Russell