Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roberta Sampson

Venice,IL

Summary

Dynamic and results-oriented professional with extensive experience in customer service and cash handling, honed at Walgreens Boots Alliance. Excelled in resolving escalated customer issues, ensuring satisfaction and loyalty. Demonstrated exceptional teamwork, collaboration, and communication skills. Proven track record in improving transaction accuracy and fostering positive customer relations. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

5
5
years of professional experience

Work History

Homemaker

Stay At Home Mom
05.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Specialist

Walgreens Boots Alliance
07.2023 - 08.2023
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Keyholder Assistant Manager

Master Finance
03.2021 - 05.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Cashier/Customer Service Representative

Jack In the Box
12.2019 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
01.2023

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Good communication skills
  • Customer Relations
  • Call center experience
  • Cash Handling
  • Cash Handling Accuracy
  • Training and mentoring
  • Work Ethic and Integrity
  • Patience and Empathy

Timeline

Customer Service Specialist

Walgreens Boots Alliance
07.2023 - 08.2023

Homemaker

Stay At Home Mom
05.2021 - Current

Keyholder Assistant Manager

Master Finance
03.2021 - 05.2021

Cashier/Customer Service Representative

Jack In the Box
12.2019 - 03.2021

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Roberta Sampson