Summary
Overview
Work History
Education
Skills
References
Quote
Timeline
RegisteredNurse
Roberta Sanders

Roberta Sanders

Dickinson,TX

Summary

Dynamic Medical Coordinator with 20 + experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities. Efficient Expertise in medical terminology, insurance processes, ICD-9 and CPT codes.

Overview

20
20
years of professional experience

Work History

Referral Coordinator / Front Office

Dr Alvaro Zamora M.D / CLS HEALTH- League City
01.2022 - 04.2024
  • Generated order for labs / imaging and processing them to correct medical facilities with necessary documents.
  • Calling patients giving labs / imaging results
  • Answered phones / scheduling / ERX refills / fax inbox.
  • Demonstrated strong attention to detail and organizational skills in managing high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Served as liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
  • Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout referral process.

Referral Coordinator

Genesis Medical Group
08.2020 - 12.2022
  • Demonstrated strong attention to detail and organizational skills in managing high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Served as liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting referral process.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding referral process.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout t referral process.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Referral Supervisor / Trainer

CLEAR LAKE SPECIALITIES
02.2018 - 08.2020
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Generated reports detailing findings and recommendations.
  • · Demonstrated strong attention to detail and organizational skills in managing high volume of referrals while maintaining exceptional levels of patient care.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • · Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
  • · Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout referral process.
  • Accessed and reviewed patient records to verify receipt completed referral paperwork.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Facilitated referrals to other healthcare providers and resources to bridge service gaps.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Streamlined referral process by implementing efficient tracking and communication systems.
  • Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
  • Accessed and reviewed patient records to verify receipt completed referral paperwork.
  • Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
  • Provided education and instruction to referral sources on referral processes.
  • Assisted with staff training initiatives related to referral process, sharing expertise gained from professional experience.
  • Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
  • Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
  • Participated in quality improvement projects aimed at optimizing efficiency within Referral Coordinator department.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Education

High School Diploma -

Lainer Tech
Alpharetta, GA
05.1995

Skills

  • Medical Terminology
  • Medical terminology knowledge
  • Data entry proficiency
  • Organizational abilities
  • Appointment Scheduling
  • Accurate Documentation
  • HIPAA Regulations
  • Notetaking and documentation
  • HIPAA Guidelines
  • Records Maintenance Medicare Compliance
  • Insurance verifications /Per- Authorization / Per-Certification / physicians orders /Insurance coding (ICD-10-CPT)
  • Proficient in electronic medical software (ECW, Athena, Docu-Tap, Epic, Leading Reach)
  • Written and Verbal Communications
  • Microsoft: Word / Excel / Outlook

References

  • Melissa McCloud, Co-Worker, 409-770-3881
  • Mia Volrie NP, Co-Worker, 832-707-4919
  • Dave Beher, Rep, 281-796-2319

Quote

Your mind set is everything. IT'S THE MOST POWERFUL THING YOU HAVE!
SELF

Timeline

Referral Coordinator / Front Office

Dr Alvaro Zamora M.D / CLS HEALTH- League City
01.2022 - 04.2024

Referral Coordinator

Genesis Medical Group
08.2020 - 12.2022

Referral Supervisor / Trainer

CLEAR LAKE SPECIALITIES
02.2018 - 08.2020

High School Diploma -

Lainer Tech

Similar Profiles

CREATE PROFILE
Roberta Sanders