Roberta Sansom
Lawton,OK
Summary
Proven track record of enhancing operational efficiency by 10% at Walmart through expert problem-solving and organizational skills. Excelled in customer service at Dollar Tree, achieving a 90% customer satisfaction rating, as well as a 90% accuracy rating using POS systems. Demonstrated adaptability and a strong work ethic across diverse roles, including maintenance, cashiering, and full-time parenting. Skilled in preventive maintenance and personnel training, consistently prioritizing customer and team needs.
Overview
16
16
years of professional experience
Work History
Overnight Maintenance Associate
Walmart
Lawton, OK
07.2021 - 11.2023
- Conducted basic repairs to plumbing systems such as leaky faucets, clogged drains, plugged toilets, malfunctioning drinking fountains
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
- Utilized variety of power and hand tools to perform maintenance and repairs in accordance with safety requirements.
- Responsible for training new personnel
- Responsible for delegation of nightly tasks for team of at least 5 people
- Ensured delegated tasks were completed properly, on schedule, and in compliance with store policy and OSHA regulations by conducting walk-through inspections
- Ensured that substandard work was brought to standard by providing instruction and examples of achieving standard and above standard work, improving department efficiency by 5%
- Assisted in grounds maintenance tasks such as mowing grass, trimming bushes and removing debris
- Positively engaged with customers and maintained professional appearance as company representative.
- Ensured customer needs were met by personally retrieving desired goods from within restricted task areas, escorting guests to location of desired goods when possible, and communicating with management and/or department heads to secure guest's desired goods when personal escort was not possible, earning customer satisfaction rating of 90%
- Safely and effectively handled wide range of cleaning products and solutions.
- Assisted in setting up promotional displays, ensuring optimal visibility for featured products during peak shopping hours
- Optimized store appearance with meticulous attention to detail in cleaning and organizing displays
- Contributed to positive team environment by collaborating with fellow associates on various tasks and projects
- Showcased strong problem-solving skills in addressing challenges encountered during maintenance duties
- Received recognition from supervisors for consistent excellence in performance and dedication to maintaining welcoming store atmosphere
- Demonstrated adaptability by swiftly adjusting to changing priorities or unexpected situations that arose during shifts
- Stripped, refinished, and burnished hard surface floors to maintain quality condition and appearance
- Used hand trucks or pallet jacks to lift and move supplies, equipment, and furniture in excess of 50lb. Manually lifted and moved supplies, equipment and furniture 50lb or less
- Performed daily checklists throughout facility, including sweeping and mopping floors, vacuuming, steam cleaning, dusting, cleaning windows, collecting trash, and keeping restroom facilities well-maintained
- Performed routine maintenance on, and went above and beyond to learn optional minor repairs on motorized floor scrubbing and propane-powered floor burnishing equipment
- Often worked overtime when asked/offered
Cashier
Dollar Tree Stores
Lawton, OK
12.2019 - 07.2021
- Upsold additional products and services to customers, increasing revenue
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Maintained current knowledge of store promotions and highlighted sales to customers
- Addressed customer needs and made product recommendations to increase sales
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
- Used POS system to enter orders, process payments and issue receipts with accuracy levels of 90% or better
- Reconciled store safe at close of business, accounting for errors, and resolving discrepancies, earning accuracy rates of 95% or better
- Responsible for training new personnel
- Stocked, tagged and displayed merchandise as required
- Set up new sales displays each week with fresh merchandise
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Learned duties for various positions and provided backup at key times
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Received recognition from supervisors for consistent excellence in performance and dedication to maintaining welcoming store atmosphere
- Worked flexible schedule and extra shifts to meet business needs
Full-Time Parent
Personal Private Residence
Lawton, OK
01.2008 - 12.2019
- Gained over 10 years experience with residential cleaning and sanitation, to include sweeping, vacuuming, dusting, restroom sanitation, refuse disposal, and lawn care.
- Organized and detail-oriented with strong work ethic
- Acted as team leader in group projects, delegating tasks and providing feedback
- Demonstrated strong organizational and time management skills while managing multiple projects
- Exercised leadership capabilities by successfully motivating and inspiring others
- Proven ability to learn quickly and adapt to new situations
- Proved successful working within tight deadlines and fast-paced environments
- Worked well in team settings, providing support and guidance
- Skilled at working independently and collaboratively in team environments
- Resolved problems, improved operations and provided exceptional service
- Worked flexible hours across night, weekend, and holiday shifts
- Excellent communication skills, both verbal and written
Education
High School Diploma -
Western High School
Auburn, MI06.1998
Skills
- Time management/Multitasking
- Organizational/Task Prioritization
- Problem-Solving
- Cash Handling
- Customer Service
- Attention to Detail
- Cleaning/Sanitizing
- Personnel Training
- Willing to Learn
- Self Motivation
- Flexible/Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Overnight Maintenance Associate
Walmart
07.2021 - 11.2023
Cashier
Dollar Tree Stores
12.2019 - 07.2021
Full-Time Parent
Personal Private Residence
01.2008 - 12.2019
High School Diploma -
Western High School
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