Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
References
Generic

Roberta Saretsky

Galloway

Summary

Dynamic professional with extensive experience in event services at Oak View Group, excelling in customer relations and conflict resolution. Proven ability to enhance crowd management and safety compliance, ensuring memorable experiences. Recognized for effective communication and attention to detail, consistently achieving high levels of customer satisfaction in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Office Manager

RSP INC
Atlantic City, New Jersey
06.2019 - 07.2024
  • Managed senior-level personnel working in marketing and sales capacities.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Deli Clerk

Dierbergs
Creve Coeur
09.2016 - 05.2019
  • Informed customers of deli specials to increase profits.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Stocked shelves with fresh items daily.
  • Tailored orders to address customer allergies and gluten concerns.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Scrubbed and polished counters to remove debris and food.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Prepared all food orders according to customer specifications.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Assisted customers with selecting products from the deli case or menu board.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Directed patrons to restrooms and other amenities within facility.
  • Adhered to health and safety standards while preparing food.
  • Responded to customer questions regarding product availability.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Assembled and served meals according to specific guest requirements.
  • Maintained cleanliness of the deli area and equipment.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Followed recipes and customer requests to prepare meals.
  • Maintained safe food handling practices to prevent germ spread.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Offered samples to promote and upsell specials.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Rotated product on shelves to ensure freshness.
  • Documented and entered special orders for event catering and party trays.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Greeted customers in a friendly and professional manner.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Completed day-to-day duties accurately and efficiently.
  • Completed routine maintenance and repair.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Operations /set up Tear Down

St. Charles Convention Center
St. Charles
10.2013 - 05.2019
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated equipment and machinery according to safety guidelines.
  • Recognized by management for providing exceptional customer service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.

Event Services

Oak View Group
Atlantic City
02.2025 - Current
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Security Officer

Green Mountain Concert Services
Atlantic City
12.2024 - Current
  • Enforced rules governing behavior of patrons while attending events or shows.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Patrolled crowds during events to preserve order and promote security.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Searched bags manually to identify prohibited items and contraband.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Maintained high levels of alertness throughout shifts.
  • Confirmed visitor identification prior to granting entry into the building.
  • Verified photo IDs and tickets to allow guests passage.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Guarded restricted areas to prevent unauthorized entry.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Assisted with crowd control during large events held at the facility.
  • Observed patrons and customers to quickly address security situations.
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Office Assistant

RSP INC
Atlantic City, New Jersey
06.2019 - 07.2024
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Created and maintained detailed records of all office activities.
  • Coordinated and scheduled meetings and appointments.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Edited and proofread documents for accuracy and completeness.
  • Assisted with onboarding of new employees.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Purchased and maintained office supplies.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Input data into spreadsheets and databases.
  • Supported staff on special assignments and ad hoc projects.

Security Officer

CSC
Philadelphia
07.2024 - Current
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Enforced access control measures in accordance with established procedures.

Flow Team Member

Target
Chesterfield
09.2013 - 08.2016
  • Performed cashier duties including processing payments, issuing receipts, and handling returns and exchanges.
  • Assisted customers with locating specific products and answering questions about merchandise availability.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Faced products on shelves and displays to meet company policies.
  • Unloaded and processed incoming stock deliveries, ensuring that all items were accounted for.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Replenished items to maintain stock availability.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Ensured that all safety protocols were followed when handling heavy or hazardous materials.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Lifted materials of varied weights on regular basis.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Processed returned goods quickly and accurately according to company policies.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Prepared weekly stock orders for replenishment purposes based on existing product levels in storerooms or warehouses.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Monitored expiration dates on perishable items to ensure freshness of products sold.
  • Provided support to other staff members during peak times of business activity.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Some College (No Degree) - Applied Sciences

Oakland Community College
Bloomfield Hills, MI

Skills

  • Customer service
  • Crowd management
  • Event coordination
  • Safety compliance
  • Conflict resolution
  • Surveillance monitoring
  • Attention to detail
  • Team collaboration
  • Time management
  • Effective communication
  • Organizational skills
  • Teamwork and collaboration
  • Customer relations

Accomplishments

  • Employee of the month at ST. Charles Convention center
  • Was in the process of becoming a trainer at Dierbergs before moving out of state.

Affiliations

  • Spending time with family and friends cross words puzzles and word games

Certification

  • Sora License

Languages

English
Professional

Timeline

Event Services

Oak View Group
02.2025 - Current

Security Officer

Green Mountain Concert Services
12.2024 - Current

Security Officer

CSC
07.2024 - Current

Office Manager

RSP INC
06.2019 - 07.2024

Office Assistant

RSP INC
06.2019 - 07.2024

Deli Clerk

Dierbergs
09.2016 - 05.2019

Operations /set up Tear Down

St. Charles Convention Center
10.2013 - 05.2019

Flow Team Member

Target
09.2013 - 08.2016

Some College (No Degree) - Applied Sciences

Oakland Community College

References

References available upon request.

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Roberta Saretsky