Roberta Serpe
McHenry,IL
Summary
Driven, hardworking, veteran Registered Nurse bringing demonstrated patient care, medication monitoring and treatment management expertise. Adaptable and resilient with strong attention to detail, clinical expertise, and emergency response experience. Bringing 37-year record of success in nursing and desiring a remote telehealth position that includes triage, care planning, and patient education/ evaluation.
Overview
37
37
years of professional experience
Work History
Staff Nurse Perioperative Care/Staff Nurse PACU
MercyHealth Crystal Lake Hospital
07.2023 - Current
- Developed strong rapport with patients and families, fostering trust and communication in order to provide education on pre and post op care to reduce surgical complications.
- Collaborated with physicians, pharmacists and fellow RNs to deliver quality, evidence-based care.
- Mentored and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Participated in several nursing councils and task forces including: Nurse staffing committee, System Fall risk task force, Nursing Community committee, Nurse Practice Council and was the "Meds to beds" Champion.
Registered Staff Nurse, Perioperative Care/Registered Nurse, PACU
MercyHealth Harvard Hospital
03.2022 - 07.2023
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and airway management in the PACU.
- Assessed physical, psychological, physiologic, and cognitive status of patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed strong rapport with patients and families.
- Educated patient and caregivers on post operative care instructions to reduce post op complications.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
ED Staff Registered Nurse
MercyHealth Harvard Hospital
03.2021 - 03.2022
- Maintained a calm environment under pressure, utilizing strong communication skills to address patient concerns and facilitate family involvement in care decisions.
- Provided emotional support and guidance to patients experiencing trauma or mental health crises, connecting them with appropriate resources for further assistance.
- Enhanced patient satisfaction by delivering compassionate, individualized nursing care tailored to each patient''s needs.
- Provided life-saving interventions during critical situations, such as administering CPR, managing airways, and stabilizing patients for transport.
- Conducted triage and thorough assessments of patients presenting with diverse medical conditions, ensuring prompt identification of potential issues for early intervention.
- Answered codes quickly and orchestrated efficient, skilled medical care.
Urgent Care Staff Nurse
MercyHealth McHenry Immediate Care
03.2015 - 03.2021
- Collaborated with physicians to develop individualized care plans for patients presenting with various acute illnesses or injuries.
- Served as a resource for colleagues in the clinic seeking advice on difficult cases or unfamiliar procedures and contributed to a positive work culture through collaboration.
- Developed strong rapport with patients and provided compassionate care to diverse patient populations while maintaining privacy and confidentiality at all times.
- Increased efficiency in the triage process by quickly assessing patients' needs and prioritizing care accordingly and provided triage, testing and care of the COVID19 patients of all ages.
Staff Nurse Internal Medicine
MercyHealth McHenry Clinic
12.2008 - 01.2014
- Responsible for starting a brand new Internal Medicine practice with a newly graduated physician.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Encouraged patients on self-care management empowering them to take charge of their overall health and well being.
- Evaluated effectiveness of education through the teach-back method.
- Provided extensive patient teaching, phone triage, and staff mentoring.
Staff Nurse, Rotating Charge Nurse
Sherman Health System, Sherman Family Healthcare
01.1999 - 05.2005
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Rotating charge Nurse.
- Provided care of the urgent care and occupational health patients.
- Implemented staff education and certification for IDOT urine drug testing.
- Gained experience in pulmonary function testing, hearing and vision testing, and CDL medical physicals.
- In charge of the monthly McHenry County Health Department Immunization clinic for the Sherman Immediate care.
Hospice Staff Nurse
Hospice of Northeastern Illinois
11.1999 - 12.2000
- Weekend on call nurse responsible for the care of 110-130 patients. Evaluated and responded to emergency calls, and supported patients and families during the active dying process.
- Conducted thorough physical assessments to identify changes in condition and adjust treatment plans accordingly.
- Served as an advocate for patients' rights by upholding their wishes regarding treatment options at end-of-life stages.
- Enhanced interdisciplinary team communication by actively participating in daily meetings and sharing essential patient updates.
Day Surgery Staff Nurse and Charge Nurse
Northwest Community Day Surgery Center
04.1991 - 06.1998
- Supervisory experience gained involving coordination, scheduling, and evaluation a pool of 26 RNs in the perioperative/PACU of a busy outpatient surgical center with an average case load of 40-50 per day.
- Provided patient and family teaching to ensure understanding and compliance with pre and post-op care instructions to decrease surgical risks and complications.
- CPR instructor and Director of Day Surgery CPR classes for a total of 70 staff nursed, techs, and receptionists.
Coronary Care Unit Staff and Rotating Charge Nurse
Northwest Community Hospital CCU
06.1987 - 04.1991
- Provided patient and family teaching to the post MI patient to ensure optimum compliance with life style changes to decrease patient mortality and morbidity.
- Demonstrated ability to handle responsibility, challenges, and people in emergency situations.
- Participated in Code Blue team for the house in a 450 bed hospital on the night shift.
- CPR instructor for staff and community programs.
Education
Bachelor of Science - Nursing
Aurora University
Aurora, IL05.2016
Associate of Applied Science - Nursing
William Rainey Harper College
Palatine, IL06.1987
Skills
- Patient Education and Safety
- Direct Patient Care-Inpatient and Ambulatory
- Medication and IV administration
- Phlebotomy/specimen handling/processing
- ACLS/PALS/BLS
- Critical Care/BiPAP/Ventilators
- Emergency Care
- EMR / EHR
- Critical Thinking
- Stress testing
- Telephone triage
Timeline
Staff Nurse Perioperative Care/Staff Nurse PACU
MercyHealth Crystal Lake Hospital
07.2023 - Current
Registered Staff Nurse, Perioperative Care/Registered Nurse, PACU
MercyHealth Harvard Hospital
03.2022 - 07.2023
ED Staff Registered Nurse
MercyHealth Harvard Hospital
03.2021 - 03.2022
Urgent Care Staff Nurse
MercyHealth McHenry Immediate Care
03.2015 - 03.2021
Staff Nurse Internal Medicine
MercyHealth McHenry Clinic
12.2008 - 01.2014
Hospice Staff Nurse
Hospice of Northeastern Illinois
11.1999 - 12.2000
Staff Nurse, Rotating Charge Nurse
Sherman Health System, Sherman Family Healthcare
01.1999 - 05.2005
Day Surgery Staff Nurse and Charge Nurse
Northwest Community Day Surgery Center
04.1991 - 06.1998
Coronary Care Unit Staff and Rotating Charge Nurse
Northwest Community Hospital CCU
06.1987 - 04.1991
Bachelor of Science - Nursing
Aurora University
Associate of Applied Science - Nursing
William Rainey Harper College
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