Roberta Silva
Huntsville,AL
Summary
Seasoned Lead Certified Pharmacy Technician from Publix Supermarkets Pharmacy, adept in workflow optimization and providing top-notch patient counseling. Demonstrated success in supervising technicians, enhancing prescription accuracy, and fostering strong relationships with healthcare providers. Achieved significant improvements in medication dispensing efficiency and patient satisfaction through rigorous quality audits and effective team training.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
Publix Supermarkets Pharmacy
Huntsville, AL
10.2000 - Current
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Provided direct supervision and training to pharmacy technicians.
- Maintained patient profiles, including allergies, current medications.
- Established and updated patient profiles, medications and insurance details.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Coordinated workflow to ensure timely and accurate medication dispensing.
- Trained new technicians in pharmacy procedures and customer service.
- Conducted regular audits to ensure adherence to quality and safety standards.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Developed and maintained positive relationships with patients and healthcare providers.
- Coordinated with healthcare providers to clarify prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Received incoming shipments of drugs from wholesalers or manufacturers.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Education
Associate of Applied Science - Therapeutic Massage
Virginia College
Huntsville, AL09-2009
Skills
- Workflow optimization
- Prescription verification
- Compounding techniques
- Patient counseling
- Medication storage
- Drug classification
- HIPAA compliance
Affiliations
For almost 40 years, I was a local entertainer, working for long periods of time in the most exclusive hotel lounges and fine dining restaurants. Whenever I could donate my talents to raise funds for charity events that were close to my heart, I made sure to make myself available.
Since singing was my primary profession for many years, I was able to bring my interpersonal skills to the pharmacy profession, translating my ability to handle people in the most difficult situations and defuse any problems that required delicate interactions.
While I continued to pursue my passion for entertaining during my pharmacy tenure, my public visibility made customers comfortable with me, almost as though I were an old friend, making the transition seamless.
My memory skills play a pivotal role in the transition as well, as recalling the lyrics to over hundreds of songs sung over the years, it was easy for me to recall details of patient allergies, insurance information, and medication lists for many of my patients and their family members.
Accomplishments
- Prior to my employment with Publix Supermarkets, I was a supervising technician at K-Mart Pharmacy. Shortly after I started my pharmacy career, I decided to go all in and become PTCB certified, which was not required by my employer or the state of Alabama.
- When the Prop Act during COVID went into effect, because the demand for COVID-19 vaccines was extremely high, the federal government allowed pharmacy technicians to become immunizers to assist with the volume. I was the first of all the technicians in my district to pay for that education, and to be recognized by the state of Alabama.
Certification
- PTCB National Certification.
- Alabama Registered Pharmacy Technician.
- Alabama Registered L.M.T.
- NCTMB Certified.
Timeline
Lead Certified Pharmacy Technician
Publix Supermarkets Pharmacy
10.2000 - Current
Associate of Applied Science - Therapeutic Massage
Virginia College
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