Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert A Smith

Chicago,IL

Summary

Adept at enhancing customer experiences and ensuring security, my tenure at Hyatt Regency Chicago honed my problem-solving abilities and customer communication. Demonstrated excellence in managing critical situations with composure, significantly improving safety protocols. Skilled in multitasking and fostering team collaboration, I excel in fast-paced environments, driving satisfaction and efficiency.

Overview

35
35
years of professional experience

Work History

Valet

Metropolis
08.2023 - Current
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Located and retrieved vehicles quickly to minimize customer wait times.

Security Officer

Admiral Security
05.1998 - 03.2000
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Security Supervisor / Hotel Asst Mgr

Hyatt Regency Chicago
10.1989 - 04.1998
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.

Education

HS Diploma - General Studies

Morgan Park High School
Chicago, IL
06.1987

Skills

  • Customer service and support
  • Customer communication
  • Efficient work ethic
  • Patience and composure
  • Strong communication skills
  • Problem-solving
  • Reliability and punctuality
  • Team player mentality
  • Multitasking and organization

Timeline

Valet

Metropolis
08.2023 - Current

Security Officer

Admiral Security
05.1998 - 03.2000

Security Supervisor / Hotel Asst Mgr

Hyatt Regency Chicago
10.1989 - 04.1998

HS Diploma - General Studies

Morgan Park High School

Similar Profiles

CREATE PROFILE
Robert A Smith